Company Description

We’re looking for a Rooms Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

Job Description

What you’ll do…

Manage new and existing individual rooms reservations through telephone, email and website reservations
Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
Keep an eye on our booking channels
Maximise revenue and identify sales opportunities
Work with corporate clients/bookers and agents
Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
Step in for the Reservations Supervisor or Manager when needed

Qualifications

What we're looking for...

A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
You’re great with computers and on the phone
Since we’re opening in several exciting places, speaking additional lingos is an advantage
You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
You’re not precious. We leave our egos at the door and help get shit done
You’re up for doing things differently and trying (almost) everything once
If we got stuck in a lift together we’d have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

Competitive salary
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

The Hoxton jobs

Reservations Agent