Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
Support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS
Working knowledge of current and legacy hardware platforms
Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms
with recent support.
TCP/IP and Network configuration at a Desktop OS level
Active Directory and Exchange for troubleshooting, configuration and administration activities
Experience in the creation of technical support documentation
Enterprise support of Microsoft Office 365, desktop and Admin
Knowledge of Service Management processes e.g. ITIL
Experience working in a managed service environment working to defined scope and with strict SLAs
Exposure to Infrastructure technologies – Server, Networks etc
Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and switches
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory,
Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software.

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