In addition to applying for this position, please do a 6-minute self-assessment by following the below link: https://assessment.predictiveindex.com/kdR/fd0cd097-2d56-463e-ade9-b03d821a2632?type=candidateba

This is a remote position: We are open to candidates in NJ, PA, FL, VA, NC, MA, and VT

Job Summary

The Study Facilitator will connect with interested patients and caregivers to conduct primary and secondary prescreening for clinical studies/trials. This role is primarily phone-based and will focus on optimizing study awareness by educating patients and caregivers with study information, facilitating a positive patient/caregiver experience and maximizing the quality of referrals to study sites.

Essential Job Functions

Lead outreach efforts to interested trial candidates including management of LINK support specialist.
Leverage medical background and disease state understanding to identify highest quality candidates based on the trial protocol (i.e., inclusion/exclusion)
Support the creation of and manage the team to follow IRB-approved talking points to engage trial candidates ensuring compliant communications for scheduling, screening, and hand off to the trial sites.
Support the client in deeper understanding of how the trial protocol impacts enrollment and provide strategic insight in long-term improvement opportunities.
Leverage medical background to review patient responses to primary screeners and evaluation patients throughout a secondary screener resulting in eligible patients continuing to the trial sites.
Establish communication with patients and caregivers to ensure client and patient needs are met and that program meets its established Service Level Agreement (“SLA”)
Facilitate a positive patient experience and strong communication regarding patient status, process clarifications and idea sharing/generation
Identify community organizations and/or medical practices that may benefit from the ability to offer clinical trial opportunities; conduct outreach and gauge interest in collaboration.
Maintain contact and support relationship with patient and/or caregiver until patient is formally transitioned to the selected investigator study site or other disposition (i.e., not eligible or not interested)
Capture information, including program-specific PHI and PII, into the LINK platform
Provide timely feedback and insight that will inform critical program changes, including revised scripting and operational processes
Participate in meetings that relate to program-specific initiatives, process improvements or other critical updates
Follow all standard program-approved and Reverba processes and policies
Ensure compliance with client and industry policies, including (at minimum): Good Clinical Practice (“GCP”), Adverse Event (AE) reporting, HIPAA and security awareness
Escalate and resolve patient, caregiver, site and other issues, as needed
Perform other duties as assigned

Minimum Qualifications

Current health care professional license, one or more of the following: NP, RN, PA
Bilingual (English/Spanish) a plus
3+ years of experience in relevant medical specialty and/or clinical trial or pharmaceutical industry preferred
Experience as a clinical coordinator at a trial site (highly preferred)
Knowledge of the clinical trial recruitment processes and terminology
HIV and/or growth disorder knowledge
Excellent communication skills, with an exceptional phone presence
Strong empathy, with the ability to connect with and relate to a diverse cross-section of patients and professional colleagues
Ability to facilitate complex logistics and tasks
Success in working in a fast-paced, dynamic environment
Highly organized, detailed, accurate

Work Environment

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role.

Position Type/Expected Hours of Work

This is a full-time temporary position through the end of the year.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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