Description:

CENTEGIX® is the industry leader in incident response solutions. CENTEGIX® innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure campus-wide rapid, accurate, and reliable communication of emergency incidents. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.

Purpose:

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Project Coordinator, you are the face of CENTEGIX™ and will act as the primary point of contact for new & some existing clients, providing a high-touch onboarding experience for their Safety Platform solution, from the initial introduction call, through the information collection, administrative and technical setup, to successful completion of their testing cycles and training of their end users. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.

Requirements:

Customer Onboarding:
- Assist Project Managers with onboarding new Safety Platform customers
- Assist Project Managers with onboarding existing conversion customers
- Manage the onboarding for new stand alone Visitor Management and Reunification customers
- Manage the onboarding for stand alone Blueprint customers
- Manage all construction projects, site moves and portables
- Manage EMS/WeTip projects, if applicable
- Coordinate any equipment installation with the customers as necessary
- Adhere to Onboarding Playbook and SOPs
Project Coordination: Assist in planning, scheduling, and coordinating the installation of all products for our customers, ensuring that all projects are delivered on time and within scope.
- Assist Onboarding Project Managers with various project tasks as needed.
- Build strong relationships with customers to enhance customer satisfaction and retention.
Customer training: Conduct virtual and sometimes onsite customer training sessions on Visitor Management, Reunification & Safety Blueprint products.
Collaboration: Work closely with cross-functional teams, including, Onboarding Project Managers, Sales, Solutions, Command Center, Service Delivery, Customer Success, Product, Warehouse, Field Services, and etc, to ensure seamless project execution.
Documentation: Maintain accurate records of project details, customer interactions, and installation schedules using Monday.com and Salesforce.com
Problem-Solving: Proactively identify and partner with PMs or work independently to resolve any potential challenges that could impact project timelines or customer satisfaction.

Requirements:

2+ years of Project Management or similar Customer Onboarding or Support experience
Strong G-Suite experience and skills
Monday.com and Salesforce.com experience is a plus
Ability to work within multiple time zones in the USA
The ability to identify issues and find solutions quickly
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually
Ability to multitask, prioritize and manage time effectively
Ability to effectively collaborate with internal and external customers
Dedicated home office space
0-15% Travel
Bachelor’s Degree

What’s in it for you?

Remote first work environment; we offer workplace flexibility
Participation in company wide discretionary bonus
15 days paid time off(prorated)
10 paid holidays
Monthly device(s) reimbursement
Affordable health coverage (medical, dental, vision)
401(k) Plan with 4% employer contribution to help you plan for the future
Employee Referral Bonus
Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate

CENTEGIX jobs

Onboarding Project Coordinator