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At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!

Company Culture is at Our Core

Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

Do our values speak to you?

Deliver WOW Through Service
Embrace and Drive Change
Create Fun and A Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More With Less
Be Passionate and Determined
Be Humble

Company Perks: Quick Reference

Zappos pays 100% of every employee’s medical, dental, and vision benefits.
Zappos pays 100% of 12 therapy, mental health, or coaching session annually.
A multitude of benefits and incentives to stay mentally and physically healthy and fit.
Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.
Paid time off for life, vacations, staycations, and rest.
A generous Zapponian discount program.
Make an impact through volunteer adventures and other community programs.
Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!

Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.

1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

In this role, you will:

Collaborate with Product, Design, and Marketing teams to creatively uncover and investigate new opportunities to help define product roadmaps, vision, and strategy that directly relates to prioritized business initiatives.
Design and conduct foundational, formative, and evaluative qualitative and quantitative user research, including field observations and interviews, remote and in-person usability studies, and other methods as needed for existing and future features.
Be an advocate for the customer, ensuring that their needs and perspectives are considered in UX design decisions/prototypes, product development initiatives, VOC success metrics/tools, and long-term business strategy
Synthesize and communicate research findings to drive understanding, user empathy, and business decisions across the organization.
Deliver high-quality insights in a fast-paced work environment.
Educate the organization on opportunities revealed by your own research and ensure the right research questions are being asked and answered

Basic Qualifications

5+ years of professional experience conducting user research
An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
Ability to conduct qualitative, quantitative, and mixed methods research
Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
Ability to concisely and persuasively communicate research findings

Preferred Qualifications

Previous experience conducting research at scale
Experience with mixed methods – both qualitative and quantitative – with a focus on more strategic research
Able to appropriately prioritize projects based on business impact and level of effort
Passion for understanding the latest tools in behavioral science, research methods, and UX design and applying these to your work.|

This role is open to candidates physically located in the following metropolitan statistical areas: Austin, TX; Las Vegas, NV; New York, NY; and Seattle, WA. Candidates who are not physically located in one of these areas may not be considered for this role.

The base pay range for this position is $140,000-$159,000 per year ; however,

base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, a full range of medical and other benefits is offered.

The Fine Print

Applicants must be authorized to work for any employer in the U.S. Zappos is unable to sponsor or take over sponsorship of an employment visa for applicants at this time.

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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