ITHAKA's mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

As the content liaison between publishers and the platform, the Content Coordinator plays an important role in the ITHAKA ecosystem. The Content Coordinator will be a part of the Content Intake Team and report to the Senior Manager, Digital Content. As part of a publisher and content focused team, you will be responsible for driving efficiencies and excellence in our production practices across Portico and JSTOR, and ensuring that content is set up correctly as it moves to our various platforms.

Responsibilities

Account Management
- Serve as the main point of contact for publishers/contributors regarding the delivery and publication of their institution's content.
- Work with other teams and departments(Outreach, Platform, Content Management Systems, CDL) to answer questions and resolve problems in a timely manner.
- Develop a strong working knowledge of the content received (primary sources, contributed collections, books, and journals) as well as the publishing/archive process with that contributor/publisher.
- Workflow Management
  - Understand and maintain consistent and efficient workflows for content moving through ITHAKA's publishing/archiving processes.
  - Publish content in a timely manner and resolve issues quickly. Develop a deep understanding of digital publishing practices across all ITHAKA systems and tools to enable timely problem reporting/resolution.
  - Oversee the flow of content to JSTOR (including metadata, supplements, and other necessary files for publication).
  - Use automated and manual methods, create and disseminate status reports for internal and/or external use.
  - Document all information gathered related to content providers' production processes, content types, and submissions. Share with other parts of ITHAKA as needed.

Vendor Management

Develop a strong working relationship with ITHAKA vendors and any other third parties.
Provide insight and training as needed; enable and support vendors on tools they will use to process ITHAKA content.
Field questions and assist vendors in working through problems in a timely manner
Work with vendors to ensure quality standards are consistently applied in all areas.
Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.

Experience and Skills

Bachelor's degree in a related field.
2 or more years of electronic publishing, or working with library digital collections or archiving services.
Interest and background in scholarly publishing, academic libraries, and digital technologies.
Experience working with Zendesk, JIRA, XML, Microsoft Office, Google Docs, Photoshop, Adobe Acrobat, Oracle SQL.
Proven self-starter with the ability to work independently and with others to accomplish a goal.
Excellent analytical skills with a focus on effective problem-solving and data-driven decision-making.
Outstanding organizational skills combined with analytical and problem-solving abilities to manage tasks efficiently and drive effective solutions.
Excellent written and oral communication skills.
Proven experience with managing and maintaining customer-facing relationships.
Technically savvy with excellent computer skills, including proficiency in Microsoft Office Suite, FTP, databases, and the ability to quickly learn new concepts and tools

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $55,000 to $63,986 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA's mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we're not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there's anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

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