Pay Range: $18.00- $24 per hour

Under the Store Manager and Assistant Store Manager, the Store Supervisor performs the following duties:

Typical Duties And Responsibilities

Supervise all store employees and activities, including safety and security of store and staff
Performs all duties of a Lead Cashier when working in that capacity
Manage entire staff when managers are absent or unavailable
Performs MOD (Manager On Duty) store walks to ensure all departments are:
- Full and Fresh
- Clean
- Staffed with employees providing excellent customer service
- Reviews and ensures the execution on Mother’s Market Daily Deliverables checklist
Performs daily/nightly group “huddle” meetings and communicates with staff throughout the store on the day’s priorities
Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the store
Ensures proper execution of marketing initiatives
Responsible for closing the store when needed
Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
Provides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.
Ensure the parking lot is free of debris, and that carts are collected regularly in a timely manner
Manages maintenance team and provides direction to keep the store clean and safe
Prepare daily/nightly reports communicating the needs of the business
Report any malfunctioning equipment on report and to the proper person
Develop and train future leaders, with emphasis on Lead cashiers and cashiers.
Assist other employees as needed

QUALIFICATION GUIDELINES

Any combination equivalent to, but not limited to the following:

Training/Education:

Minimum of High School Diploma or G.E.D. certificate
Completed MOD training provided by company leadership

Experience:

Must have Lead Cashier experience and/or department manager or equivalent experience
Proven excellent judgement in customer and employee situations

Knowledge of:

Verbal proficiency of the English language, and be able to read and write at an advanced level
Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to:

Model Excellent customer service, coach and hold the staff accountable for doing the same
Remain calm under pressure
Treat customers with respect in a warm and friendly manner
Read, comprehend and relate product knowledge to customers in an understandable manner
Work in an accurate manner in a fast paced environment
Assist customers promptly; take special requests/special orders, communicate to leadership

Physical Requirements/Working Conditions:

Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 6-12 inches
Carry from cart or dolly to shelves, typically less than 3 ft.
Push/Pull carts and dolly, electric pallet jack
Stand and walk frequently & bend and twist often

Special Requirements:

Must be able to work various shifts as needed, including nights and weekends

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

Mother's Market & Kitchen jobs

Store Supervisor