A Smarter Career Choice

Since the internet is now the heartbeat of our home and it should run without interruption, IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

Must live in the Jacksonville, FL area

We are looking for a hard-working, customer-focused individual comfortable visiting multiple fiber construction sites daily, conducting inspections, working directly with our contractors, and resolving all resident concerns related to the fiber construction. Each Coordinator owns their assigned construction projects from start to finish, interacting daily with the construction team and residents in the community, while problem-solving and providing issue resolution throughout the day.

In this role you will survey locations, identify permitting requirements, put together Bill of Materials (BOM’s and Notice-To-Proceed (NTP) packages for contractors, troubleshoot on-site as necessary, perform safety and quality control checks, verify as-builts, provide outstanding customer service to residents, and ensure quality of work performed meets established technical standards and company policies.

In addition, our Construction Coordinators ensure all as-built data and bore logs are provided to our documentation team to be inputted into the Vetro system. The coordinator provides weekly reporting to internal and external departments, requests purchase orders, and defines architecture, equipment needs, costs and variables. Our Coordinators play a large part in ensuring our construction projects are completed on time and on budget, and, just as importantly, they ensure all resident questions and concerns are resolved satisfactorily.

Our ideal candidate has experience with utility markouts and/or installing underground and/or aerial telephone, cable tv, or fiber optic drops to homes and businesses. However, we are willing to train the right individual.

Job Description:

Take ownership of projects from start to finish while actively and consistently supporting all efforts to simplify and provide the best customer experience with every interaction
Monitor and be accountable for subcontractor quality, workmanship, productivity, customer service, and safety performance
Field verification of all construction activities meeting design specifications and ensure the produced work meets or exceeds quality standards
Submit reports on all construction activity, daily, weekly, and monthly as required
Ensure compliance with OSHA safety standards
Project coordination between customers/residents and all internal and external departments
Interact with Field Supervisors to verify field work status and correct discrepancies
Order, manage and deliver materials to contract construction company
Verify work-in-progress report
Design route path and building entry for service delivery
Assign work to subcontractor leadership team and review final billing
Modify design schematics to "as built" documentation
Other duties as assigned

Qualifications:

5+ years telecommunications construction experience highly preferred
High school diploma required; two-year degree preferred
Experience with walk-out surveys, design, budgeting and creating BOM’s to include GPON
Experience managing contractor relationships and coordinating multi-site construction projects
Proven success collaborating and providing the highest level of customer service with demonstrated ability to manage customer escalations and drive to desired outcome is required
Ability to professionally work with all levels of management, employees, customers, and the public
Ability to work in all kinds of outdoor environments
Ability to remain calm in high pressure situations
Ability to organize and prioritize multiple work assignments and make sound decisions using information at hand
Ability to remain highly adaptive, flexible, and shift strategies on short notice as environment dictates
Ability to work independently and pay close attention to detail with little direction
Ability to travel for business requirements including during nighttime and in adverse weather conditions; must possess a valid Driver’s License with a satisfactory driving record
Must be able to work emergency schedules during natural disasters and network outages, working mandatory overtime after hours and weekends, and remaining in service until outage is resolved
Proficient in Excel and Word and computer skills sufficient to learn new applications and systems
Use excellent hearing and listening skills to receive detailed information along with strong written and verbal communication skills
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) preferred
Must have close vision, color vision, depth perception and the ability to adjust focus with good hand-eye coordination
Must be able to pass standard background check and drug screening
Must be able to lift 25 pounds repeatedly
Must be able and willing to climb ladders up to 28ft
Flexibility to work mandatory overtime to meet business needs
Must maintain company vehicle in a clean and professional manner
Must be available and willing to respond to the needs of a 24/7 operation during emergencies
Dress in approved IQ Fiber clothing, be professional, and promote a positive brand image
Must have a clear driving record, with no more than one minor infraction over the past two years

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer.

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Construction Coordinator