Company Description

TechRoute66 is a UK-based company specializing in dealer-level diagnostic and coding software for various car brands such as Jaguar Land Rover, BMW, VAG, and Mercedes. Our comprehensive range of software solutions and original hardware tools are designed to meet the specific needs of our customers, including professional mechanics, DIY enthusiasts, and car dealership owners. We prioritize reliable and accurate diagnostics, providing high-quality software and hardware solutions directly sourced from manufacturers. Our experienced technicians offer exceptional customer support and clear instructions to ensure a seamless user experience.

Role Description

This is a full-time remote role for a Customer Service Representative. As a Customer Service Representative at TechRoute66, your day-to-day tasks will involve providing top-notch customer support, resolving inquiries, and ensuring customer satisfaction. You will handle various customer service-related tasks, including responding to customer inquiries, troubleshooting technical issues, and providing guidance and assistance with our diagnostic and coding software and hardware tools.

Qualifications

Customer Service Representatives, Customer Support, and Customer Experience skills
Excellent communication and interpersonal skills
Problem-solving and troubleshooting abilities
Strong attention to detail and accuracy
Patient and empathetic approach in dealing with customers
Ability to work independently and remotely
Experience in the automotive industry is a plus
Previous experience in a customer service role

TechRoute66 LTD jobs

Customer Service Representative