Help clients book and manage hotel reservations and deliver exceptional customer service.

$21-$27 per hour

Description

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities Include

Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event

Maintaining PCI-compliance at all times including completing a background check prior to start date

Provide excellent guest experience while assisting guests with individual reservations via phone

Manage room block requests, including discussing and helping guests select best hotel option for their needs via phone and email

Using Passkey software to build room blocks and deadlines

Drafting and sending email templates for room blocks

Monitoring room blocks assigned, deadlines, and contacts

Addressing/responding to questions and/or individual requests via email

Scheduled and as-needed meetings with management to discuss volume, concerns, VIP groups

The Ideal Candidate Is

Proficient in one or more hotel group housing softwares (any hotel software that manages group housing); Pass Key knowledge highly preferred

Extremely comfortable using telephone and zoom communications

Intrinsically motivated to help others

Problem solver and detail oriented

Enjoys and thrives working in a team environment

Bilingual: English and Spanish a plus, but not required!

Skills

Strong, professional phone and written skills

Strong Proficiency in Microsoft Office (Outlook, Adobe PDF, Zoom, Excel, Word, SharePoint)

Demonstrated ability to communicate professionally and effectively with customers and colleagues while following communication procedures, guidelines, and policies

Excellent attention to detail and quality of work

Quick-learning and not afraid to jump into a fast-paced environment

Ability to multitask, prioritize, and manage time effectively

Demonstrates and understands the importance of efficiency in terms of completing tasks quickly and accurately

Ability to take a role with a team-player mentality and excellent can-do attitude

Passkey Experience Not Required But a Big Plus

Job type

Hourly (40 hours per week). Ideal hours are Monday-Friday 8-5pm. we also have flexible hours, the entire team may need to share some weekend availability.

Start date

As soon as possible

Location

This is a remote, US-based role. Candidates in Florida and Cincinnati OH are encouraged to apply, but we will consider strong applicants in other locations in the US as well. You will be provided a company computer and phone system. Due to the business and confidential nature of this role, we are looking for a candidate who has a structured home office environment with the ability to take phone calls in a quiet setting.

Pacifica is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified

applicants will receive consideration for employment, without regard to

their race, religion, ancestry, national origin, sex, sexual

orientation, age, disability, marital status, medical condition, and any

other status protected by state or federal law. As an Equal Employment

Opportunity Employer, we comply with the Americans with Disabilities Act

(ADA) to make reasonable accommodation to qualified individuals.

Qualified individuals are encouraged to discuss potential accommodations

with the employer.

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