IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office based

A top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits!

Responsibilities

Field incoming help requests from end users via telephone/email, remote connection and desk-side

visits.

Ensures that all user requests are logged and escalation procedures are followed. Maintains

problem status/resolution information in the ticketing database.

Troubleshooting problems with Windows-based workstations, custom applications, email,

network, and peripheral equipment.

Clearly document customer issue history and issue resolution for call tracking, reporting, and

knowledgebase creation.

Participate in problem management to help prevent incidents or reoccurring incidents through

trends and patterns, working with colleagues and external suppliers as required.

Maintains expert-level knowledge of the platform's operating systems, standard applications, and

computer hardware solutions.

Troubleshooting hardware and software issues on workstations, laptops, and personal technology

devices running Windows and Apple operating systems

Dealing with IOS & Android Workspace ONE MDM queries.
Prioritize and escalate problems to the appropriate IT teams as required.
Collaborate with other IT teams as needed to determine and resolve issues.

Requirements

Experience working in a similar role, preferably within the legal sector, with a similar team size.
Minimum two years' experience supporting end-user equipment in a high-availability

environment.

Must have excellent customer service skills communication skills and be a team player.
Flexible working approach being open and responsible to changing circumstances.
Must understand PC hardware/peripheral devices, Active Directory, standard operating systems

(Windows 10/11), and Microsoft Office applications.

Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable.
Experience supporting mobile technologies iOS and Android.

Apply today!

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