This leading integrated creative agency is looking for a Social-First Senior Project Manager – or Senior Account Manager for their fast-growth Global Tech & Thought Leadership client, for which they are responsible for creating a wide and diverse range of social-first, global, omnichannel content and creative–predominantly with US-based handles / clients.

About the role

We are looking for a social-first Senior Project Manager—or SAM—with hands–on project management skills and 5+ years’ experience to work in an integrated capacity across multiple B2B workstreams on this fast-growing global account.

The ideal candidate will be comfortable leading high-value social workstreams and projects from initial briefing to final delivery.

The candidate must have experience working with global brands and be comfortable managing internal teams and communicating with clients.

A candidate with a can-do attitude, enthusiasm, and the ability to thrive under pressure is a must. As this is a key role in their satellite NYC team (working with the wider London-based agency), initiative, organisation and a hands-on mindset is key.

The role will be responsible for all aspects of a project’s life cycle, including but not limited to the creation and maintenance of accurate project plans; risk and issue management; presenting client status reports; accurate scoping and estimating and ensuring resources are allocated appropriately in accordance with the project plan.

A key part of the role is effective problem-solving, in order to ensure the appropriate resources are in place and that the work is within approved scope and budget.

NB: This is a crucial lead role in their satellite NYC-based team.

Based on the nature of the work, applicants need to be flexible working across ET and PT (client location) and UK time zones.

Key responsibilities include:

● Day-to-day contact for US clients (ET and PT), to deliver both always-on social as well as wider projects where needed

● Managing the day-to-day running of the satellite NYC-based social team, with daily deadlines, detailed project plans and status trackers

● Ensuring regular client communication and contact; emails, calls, f2f meetings including hands-on follow ups of action items, meeting notes, status etc

● Creating accurate project plans that work across multi-disciplinary teams, with clear milestones, deliverables and tasks

● Working with the UK-based AM team to handover to and build on professional relationships with clients, and trouble-shoot or mitigate risks as they arise

● Allocating appropriate project resource and work closely with the UK-based team to manage weekly resource and resolve resource issues as they arise

● Working towards the successful completion of the agreed project deliverables within scope, time and budget – while maintaining extremely high standards

● Accountable for staying within the agreed budget and for informing stakeholders and the client of any changes to scope and/or issues that arise throughout the project; whilst making appropriate recommendations as to how to proceed

● Project managing the lifecycle of complex scalable projects including social, video and stills shoots, print projects, digital delivery etc

● Have an understanding of how budgets are set up for the project and how to manage that budget efficiently and successfully

Skills beyond responsibilities:

● Highly organized with an excellent attention to detail is a must

● Self-sufficient with a strong sense of initiative

● Experience delivering social media projects and “always on” projects

● Ability to coordinate actions and clearly articulate priorities for creative teams

● Is comfortable with a fast-paced environment with tight deadlines

● Is innately “client-facing” in every area from leading meets to solving issues

● Manage and motivating teams & stakeholders (both internal and client-side)

● Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences – across different timezones

● Practical and proficient understanding of G-Suite tools

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Senior Project Manager (Social-First) - Leading Global Creative Agency.