At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

Under direct supervision of the Servicing Manager, the Servicing Support Clerk will assist with performing general functions in addition to completing administrative and clerical procedures. Responsibilities will include but not limited to handling inbound and outbound calls, data entry, facilitation of electronic and manual correspondence and faxes. This position may work with dealerships, external, and internal customers to obtain and verify information. Other duties may apply as requested by management.

Job Duties

Respond to fax and email requests and inquiries within service levels. Receive and respond to fax and email, internal documents, and/or external documents; examine documents for completeness, accuracy and conformity to specified requirements.

Process and handle manual documentation and/or correspondence effectively.

Perform research, documentation, review and/or reconciliation of various departmental functions.

Provide quality, professional customer service to all inbound and outbound calls with internal and external customers and document activity accurately.

Collaborate and assist other departments across the organization, as needed. Cross-train in all areas of team.

Sort and distribute departmental mail and interoffice correspondence in a timely manner.

Identify and report any issues to management promptly.

Maintain thorough knowledge and understanding of Exeter’s policies and procedures, as well as, state and federal laws.

Other duties as assigned.

Education and Work Experience

High school diploma or equivalent.

Experience performing general office duties within auto finance industry is desired.

General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).

Intermediate knowledge of Microsoft Office Suite, including Excel and Word.

Excellent data entry, typing and ten-key skills required.

Excellent verbal and written communication skills.

Ability to work in a team environment.

Strong attention to detail and sense of urgency.

Good time management skills and ability to work independently.

Ability to maintain confidentiality.

Ability to handle high volume of paperwork.

#LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

15.00 USD-$16.50

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