If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

As an Implementation Manager, you will be responsible for guiding customers through one or more of Yotpo’s product setups, including: building initial program strategies or campaigns, integrations, training, testing, and project management.. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions oriented mindset, and the flexibility to help with a variety of projects.

You will:

Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo’s products
Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
Provide strategic guidance for how brands should set up their initial strategy/campaigns with Yotpo’s products
Improve and scale the Yotpo implementation process
Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

You’re a great relationship manager and excel talking to VP- and C-suite leaders
You can manage simultaneous software implementations for multiple clients
You can research, troubleshoot and solve complex software issues
You can effectively project manage and create organized plans that ensure customer success post-onboarding
You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along
Must have a valid U.S. work authorization to apply

About Yotpo - US:

100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
100% coverage of employee dental + vision premiums.
Comprehensive life and disability insurance.
Flexible Time Off (FTO) policy, sick time, and paid holidays.
Equity in options.
Company sponsored 401K matching.
Pre-tax Commuter and Healthcare benefits.
Comprehensive paid leave for new parents and Dependent Care FSA.
Individualized career development, rewards and recognition.
Wellness and philanthropic programming and events.
We are working in a hybrid capacity, spending 3 days per week in our NYC office.
Meet the team: Ally Zeltt, Karis Reiter, Isabella Quinones, Anthony Henkel, Lindsey Gerson

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin and Mogul’s Companies with Most Inclusive Benefits over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base Salary $80,000 - $85,000 – In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo jobs

Implementation Manager