The SOS Agency is a leading provider of interpretation and translation services headquarted in Atlanta, GA. We offer a range of accessbility services for the Deaf and Hard of Hearing community including ASL interpreters, CART, and transcription. We are committed to delivering exceptional service to our clients and ensuring seamless operations.

**Job Summary:**

We are seeking an experienced Administrative Assistant to oversee our company's daily operations and ensure smooth functioning. The ideal candidate will be responsible for customer management, vendor management, optimizing processes, and driving business growth.

**Duties:**

Phone Management:

Answer and manage incoming calls in a professional and courteous manner.

Direct calls to appropriate team members and handle client inquiries efficiently.

Recruitment and Onboarding:

Source, recruit, and onboard interpreters to join our team, with a focus on ASL interpreters.

Ensure new interpreters are well-versed in company policies and procedures.

Client Onboarding:

Manage the onboarding process for new clients, ensuring a smooth transition and excellent first impression.

Maintain strong relationships with clients, addressing their needs and concerns promptly.

Inquiry Response:

Respond to inquiries from potential clients and interpreters via phone, email, and other communication channels.

Provide accurate information and resolve issues in a timely manner.

Quotation Management:

Prepare and send quotes to clients for interpretation and translation services.

Follow up on quotes and convert leads into clients.

Market Research:

Conduct market research to identify potential clients and industry trends.

Analyze data to inform business strategies and improve service offerings.

Data Entry and Record Keeping:

Maintain accurate and up-to-date records of clients and interpreters.

Ensure all data is entered into the company’s database and CRM system correctly.

Administrative Support:

Perform general administrative duties such as scheduling, filing, and document management.

Assist with other operational tasks as needed to support the team.

ASL Interpreter and RID Code of Ethics Knowledge:

Possess a strong understanding of the roles and responsibilities of ASL interpreters.

Ensure all interpreting services adhere to the RID Code of Ethics.

Promote ethical practices among interpreters and address any ethical concerns that arise.

Marketing and Sales Support:

Assist in the development and implementation of marketing strategies to attract new clients.

Support sales efforts by identifying potential clients and promoting services.

Collaborate with the marketing team to create promotional materials and campaigns.

**Qualifications:**

Bachelor’s degree in Business Administration, Communications, Interpreting or a related field.
Proven experience in an operations role, preferably within the interpretation/translation industry.
Knowledgeable about ASL interpreters and the RID Code of Ethics.
Background in marketing and sales is a plus.
Excellent communication skills.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Ability to work independently and as part of a team.
High attention to detail and accuracy.

Job Type: Full-time

Schedule:

Monday to Friday

Experience:

Customer service: 1 year (Preferred)

Work Location: Remote

The SOS Agency jobs

Administrative Assistant and Office Manager