Surgery Schedulers needed to schedule patients for appointments with our clinics across the United States!

These are full-time, permanent positions which are open due to growth!

We are located in Northbrook IL.

Do you want to make a positive difference in the lives of patients? Are you compassionate, professional, goal oriented, and a multi-tasker? If so, then we may have the ideal role for you.

As a Surgery Scheduler you will assist new and existing patients by helping them schedule appointments to gain access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Responsibilities:

Handles inbound and outbound multi-line and multi-language customer care calls
Accommodates scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes
Makes outgoing confirmation and follow up calls
Answers questions from patients and addresses concerns using established scripts and procedures
Makes outbound recalls to former patients to re-establish patient care
Serves as information desk, including transfer of calls and accepting phone messages
Demonstrates knowledge of services, professionalism and outstanding customer service
Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
Performs other related duties as assigned

Requirements

100% on-site (Remote work is not an option)
Spanish speakers PREFERRED
2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment
Excellent communication skills, both written and verbal
Strong organizational, reporting, data entry, time management, and follow-up skills, required
Proficient in Word, Excel, and Call Center systems
Ability to connect with people, empathize with them and offer viable solutions to their concerns
Ability to use decision trees and script flows required
Ability to multi-task and meet critical deadlines
Experience and ability to manage through rapid and dramatic changes
Excellent customer service and interpersonal skills

Benefits

Health including Dental and Vision
PTO
401k & Match

USA Vein Clinics, Vascular, Fibroid and Oncology Centers jobs

Surgery Scheduler