Building on the fundamentals of hospitality and privacy, we provide the ideal transportation experience for our clients. We are looking for only the best candidates who will be able to represent our company to the highest standards. The primary focus of each STG Associate is to take the stress of travel away from our clients and provide them with a flawless experience as we pay attention to every detail, no matter how large or small the job may be.

We are not a typical car service. We are an exclusive luxury transportation provider.
We are very proud of our diverse client roster which includes many corporations, sports, and entertainment personalities as well as high-net-worth individuals. We provide high-end service to our clients, many of whom have been with us since the beginning.

We pride ourselves by presenting the best-looking fleet. Each vehicle is meticulously maintained, inside and out.

We are seeking a detail-oriented and organized individual to join our team. The ideal candidate will provide administrative support and ensure the smooth running of the operation.

Qualifications

· Prior experience in dispatching or adaptive person

· Strong critical thinking skills

· Ability to multitask and work efficiently in a fast-paced environment.

· Proficient in using computer applications such as Microsoft Office Suite

· Proactive approach to customer service.

· Must be 21 years or older.

· Must have previous customer service/office experience - minimum of 5 years.

· Effective communication skills

· Schedule flexibility - able to work nights and weekends.

· Desire to provide excellent customer service to clients.

· Multi-tasking skills

· Meticulous

· Understand global time zones and be able to effectively understand and use military time.

· We are looking for someone that is an initiative-taker, someone that can learn the position and own it.

· This position requires someone that is dependable and wants to be part of a dedicated team.

Benefits

· Competitive salary

· Professional development opportunities

Responsibilities

· You will be responsible for assisting our clients, chauffeur staff, answering questions regarding timing and preferred pick-up directions, giving quotes, emailing clients, and communicating professionally via emails, texts, and chats.

· The average day is spent working with data entry, answering phones, responding to email, etc.

· This is a great position for someone who likes day-to-day consistency and providing great customer service.

· This role is also a fit for someone who can provide consistent output of incredibly detailed, data-driven, work.

· Deliver high level work with attention to tiny data details.

· Provide exceptional customer service to clients.

· Book and quote client’s transportation needs

· Answer phones, respond to emails and online chats from clients answering any questions they may have regarding their transportation needs such as pick-up time/directions, vehicles etc.

· Dispatching/reviewing details of trips with chauffeurs and any special requests.

· This role plays a critical part in planning, scheduling, and dispatching our customer's reservations, ensuring timely and accurate delivery.

· As the primary point of contact for our valued Independent Contractors, this position is responsible for providing exceptional support to drivers, addressing inquiries, and monitoring movement to enhance customer satisfaction.

· Build/Upload chauffeur manifests.

· Reconcile invoices.

· Oversee Dispatch

· Monitor dispatch times and communicate with drivers when necessary.

· Notify key stakeholders of any service delays.

· Perform general office duties and assist with pre-shift and post-shift functions.

· Conduct chauffeur check-ins and provide general customer service.

· Assist drivers with logging into tablets, completing shift reports, accepting changes and passenger itineraries.

· Ensure fleet is fueled, cleaned, and departs on time from all scheduled departure locations.

· Fueling compliance

· Fuel card oversight and management.

· Identify and resolve internal and external customer inquiries and requests, problem-solving reservation issues and de-escalating issues when able but elevate through chain of command, as appropriate.

· Order supplies.

· Assist with projects during downtimes.

· Other duties as assigned.

· This is a hybrid position, scheduled 30-40 hours, within the 7 calendar days per week, based on business needs.

We are looking for the right candidate to join our growing team, where your skills will be valued. If you are a proactive individual with a passion for excellence in all of your work, we encourage you to apply. We look forward to meeting you!

Complete application includes completing the application assessment and phone interview as part of your application.

Job Type: Full-time

Schedule:

Day shift
Evening shift
Every weekend
Morning shift

Experience:

Customer service: 5 years (Required)

Ability to Commute:

Atlanta, GA 30318 (Required)

Ability to Relocate:

Atlanta, GA 30318: Relocate before starting work (Required)

Work Location: Hybrid

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 – 60 per week

Schedule:

8 hour shift
On call

Experience:

Dispatching: 5 years (Preferred)

Work Location: Remote

Southeast Transporation Group jobs

Dispatcher/Customer Service Representative/Reservationist