Job Title: Dispatcher/Office Administrator

Company: HVAC Air Conditioning Service Company

Location: Pompano Beach Office / Remote Work From Home Availability

Job Type: Full-Time Compensation: Salary/Base Pay + Weekly Commission Bonus Based on Experience, Performance, In-Office Work, & Remote Work

About Us: We're a leading provider of residential and commercial air conditioning services. Our mission is to deliver top-notch customer service and expert solutions to keep our clients cool and comfortable. We are seeking a dedicated and versatile Office Administrator and Dispatcher to join our growing and dynamic team. We're a medium size company that is growing fast, so there is plenty of opportunity for promotions and growth as a career and increased income potential.

Job Description: We are looking for an organized and proactive individual to handle a variety of tasks including dispatching, managing sales calls, and general office work. The ideal candidate will have excellent communication skills, a customer-focused attitude, computer skills, and the ability to multitask effectively. After initial training, we are open to the position being partially in-office and/or a work from home opportunity.

Key Responsibilities:

Dispatching: Coordinate and schedule service calls for our technicians, ensuring timely and efficient service delivery. Our software used is HouseCall Pro, no experience required, we will train you to use the system.
Sales Calls: Handle inbound and outbound sales calls, provide product/service information, and follow up with potential and existing customers to generate sales leads.
Office Work: Perform general office duties such as answering phones, managing emails, filing, and data entry. Maintain organized records of customer interactions, transactions, and services.
Customer Service: Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
Team Support: Assist the sales and service teams with administrative tasks and support other departments as needed.
Marketing Support: Assist our Marketing Manager with duties such as SMS Texting Clients, Email Campaigns, Review & Reputation Management.

Qualifications:

Experience in the HVAC & Air Conditioning Industry Preferred
High school diploma or equivalent; additional education or certification in office administration or a related field is a plus.
Previous experience in dispatching, sales, or office administration is preferred.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
Excellent organizational and multitasking abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused with a positive attitude and professional demeanor.

What We Offer:

Competitive Base Salary + Sales Bonus & Commissions. Benefits package.
Opportunities for career growth and development.
A friendly, Professional, and Supportive work environment.
Training and ongoing support to ensure your success.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role to info@lucastechnicalair.com with the subject line "Office Administrator and Dispatcher Application." You may also call or text us at (877) 227-7670, ask for Lucas or Anthony.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A Licensed & Insured, residential & commercial HVAC Contractor servicing all of South Florida, with an anticipated annual revenue of $5million+ for 2024.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 45 per week

Benefits:

401(k)
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program

Schedule:

Day shift
Monday to Friday
Weekends as needed

Application Question(s):

Do you have any experience working for an HVAC/Air Conditioning Service Company?
Do you have experience quoting estimates and/or sales experience?
Rate your computer skills from 1 to 10, with 10 being the most experienced:

Experience:

Dispatching/Sales: 1 year (Preferred)

Work Location: Hybrid remote in Pompano Beach, FL 33064

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