Overview

This position can be a Remote position for the right candidate

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

Tuition scholarship program available to employees and their immediate family members after 90 days of employment
Competitive compensation and medical/dental benefit plans
401(k) participation with possible employer contributions

The purpose of this position is to re-enroll and advise students who have previously withdrawn from ECPI University. The Re-entry Advisor works closely with the Financial Aid Department and Academic Department to identify obstacles that are hindering the student from re-enrolling by following standardized University guidelines and procedures for re-entry.

Responsibilities

Utilize drop reports to target the specific population of drop and drop/reentry students, identify those who are eligible for re-entry, and coordinate their re-entry date along with all necessary forms and meetings.
Make daily calls with energy and enthusiasm to withdrawn students to assist them in returning to finish their degree program.
Ensure students re-entering have taken all the necessary steps to re-enroll while maintaining high level of customer service at all times.
Ensure students who are required to complete an appeal to return to school complete and submit their appeal to the Education department for review and appeal approval/denial decision.
Connect students with Re-Entry Finance to ensure all student financial obligations are planned for and met.
Communicates effectively and continuously with applicants to keep them involved throughout the reenrollment process.
Answers returning students’ questions, addresses concerns, and issues to prepare them to be successful, if approved to return, and assists in resolution of issues arising during the reenrollment process.
Facilitates timely communication with re-entry students to ensure successful handoff to the Student Success Coordinator.

Qualifications

Knowledge, Skills, and Abilities:

Ability to organize and prioritize tasks without being dependent on tasks being served automatically by a system.
Comfortable with learning various computer software and can articulate to students how to navigate them.
Ability to use and facilitate online communication using email and/or other technology-based communication media.
Strong writing (grammar, spelling and punctuation) and verbal communication skills.
Excellent customer service skills.
Internal drive to meet, exceed enrollment goals while working in a fast-paced environment with timeline pressures, and a high sense of urgency with strong follow-up skills.
Ability to handle questions regarding various aspects of the enrollment process, including but not limited to scholarships, financial aid, etc.
Comfortable working independently, multi-task and perform as an effective teammate within the team or in cross-functional teams.
Ability to problem-solve, understand, and interpret the needs of returning Students.
Strong computer, data entry skills with high level of accuracy, and proficient with Microsoft Office suite.
Flexibility to work evenings and weekends as needed.

Experience:

Knowledge of online distance education model and success strategies
Knowledge of customer service strategies and conflict resolution
Experience in post-secondary education preferred
Prior post-secondary admissions or re-entry advisor experience preferred

Education: Bachelor's degree or equivalent combination of education and experience.

ECPI University is proud to be an Equal Opportunity Employer.

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