Spherical is a boutique digital marketing agency for luxury and lifestyle brands in hospitality and travel. We tell compelling stories for our clients through a creative, insights-driven approach to all things digital—from web design and development to content strategy and production to social media marketing and community management.

Spherical is looking for a Client Service Account Manager to join our marketing team in our SoHo office in NYC. This role will have a strong focus on the intersection of Performance Marketing and Social Media Marketing. The ideal candidate has extensive experience with social media strategies and analytics as well as search marketing (SEO and PPC), content marketing, and website analytics. This person will be a core strategist for Spherical in the performance and creative realms, taking on responsibility for a portfolio of key clients and delivering holistic marketing approaches for all areas of digital marketing.

Responsibilities:

Lead key client relationships as day-to-day account representative
Lead weekly client check-ins, monthly client reporting, quarterly and annual client planning
Establish client specific cross-service strategies in collaboration with departmental specialists
Laisse with internal social, content, production, and analytics teams
Deep understanding of both marketing creative and performance
Stay relevant in the industry – explore new platforms, innovations and tools and provide proactive ideas to clients
Assist development team and search marketing team in performance marketing projects
Handle ad hoc client requests in a timely manner

Qualifications:

Computer science, business or marketing majors preferred
Experience in hotels, hospitality, and the hotel industry is a huge plus
3-5 years of client service and team management experience
2-5 years of search marketing experience
2-5 years in social media management
Social media analytics experience
Proven client relationship development skills
Excellent communication skills
Working knowledge of search marketing
Ability to multitask and meet tight deadlines
Able to influence and build trust
Natural curiosity and a creative mindset
Proficient with G Suite, Microsoft Excel, Keynote and Powerpoint
Knowledge of various Google technologies including Webmaster Tools, Analytics, and Google My Business
Hosting and DNS knowledge
Represents/demonstrates the Spherical core values
Passion for travel

Benefits:

Healthcare, Dental, Vision and Long-term disability coverage
3 weeks paid vacation time
3 months paid parental leave
Pre-tax transportation cards
Summer flex days June-August
Agency closes the last two weeks of the year for the holidays
401k matching plan
Flexible work from home options

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