Overview: The New Business Coordinator is responsible for processing new business applications, in a timely and efficient manner, from associates in the core, detached office and also broker contracts. This position reports to the Business Manager and is classified as a non-exempt level employee of the General Agent.
Responsibilities: To deliver support to the agents and general agent for the complete sales cycle to include
- Review all applications for accuracy and completeness in a timely manner
- Reports and requirements ordered and received in a timely manner
- Prompt and professional communication with agents regarding incomplete/incorrect application submission
- Perform application data entry
- Report/meet regularly with Sales Managers and producers regarding pending business
- Perform New Agent training as needed
- Consult with all producers regarding on-going training as needed
- Review the IPM system weekly to avoid keeping funds over 90 days
- Daily follow up of pending business
- Policies reported in an accurate and timely manner
- Additional support as requested
Results Expected
- Ensure New Business applications are processed accurately and in accordance with agency’s submission timeline
- Ensure timely follow-up throughout the New Business processing cycle, from submission to reporting of the policy
- Effective New Business/field underwriting training for agents and support staff
- Reporting of all policies within one day of authorization for those cases with applicable initial premium
- Identify areas of weakness and prepare recommendations to Business Manager
Measurement Criteria
- Accuracy of data entry
- 24-hour internal processing turnaround time
- Open case duration
- Agent satisfaction
Qualifications (Skills, Education, Training, and Registrations)
- Required
  - Proficient use of computers
  - Good interpersonal communication skills
  - Diplomacy
  - Strong organizational abilities
  - Detail oriented
  - Applied understanding of new business process
- Recommended
  - Product knowledge
  - Licensing & contracting requirements
  - Understanding of producer commissions and cycles
  - MassMutual University applicable courses
  - NRF (non-registered fingerprinting) affiliation with MML Investors Services

Compensation: From $23.00 to $25.00 per hour

MassMutual Greater Los Angeles jobs

MassMutual New Business Coordinator