Benefits:

401(k) matching
Competitive salary
Dental insurance
Donation matching
Health insurance
Home office stipend
Paid time off
Wellness resources

Be a key contributor to an exciting software company!

CareerPlug provides innovative recruiting and HR software for over 16,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires and have the right people to build a successful business.

We believe that people are the heart of our business and are committed to building one of the best workplaces in Austin. That means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values daily.

CareerPlug is proud to be an equal-opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.

Who are we looking for?

The Client Support Specialist is a core member of CareerPlug's tight-knit and highly productive Hiring Experts team, working directly with our Client Support & Consultant Managers. Our team is growing as rapidly as our client base, and we are currently looking for top talent to join our team. The ideal candidate has a background in software customer support and has a passion for assisting clients on the phone, over email, and on video calls. Experience working in a software (SaaS) company is preferred, even better if you're great at navigating a remote work environment.

Specific Responsibilities:

Provide frontline support for clients:
- Incoming Phone support
- Scheduled Zoom Call Support
- Email support
- Triaging/setting up consultative calls for Hiring Experts (Consultants)
Meet individual and team metrics (SLAs, CSAT, % of volume worked, quality scores)
Help each client to adopt the product by explaining features and troubleshooting
Escalate wisely to Consultants, Tier 2, or managers
Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Benefits:

Employer Paid Health Insurance
Dental & Vision Insurance
401(K) Employer Match
Unlimited PTO (with minimums!)
One week pre-start date PTO
100% Employer Matched Donations
Home Office and Internet Stipend
Professional Development
Team & Social Events

Successful candidates will possess the following skills and qualifications:

Tech savvy - experience with software/ SaaS
Problem-solving through creative troubleshooting and resourcefulness
Support driven - thrives on helping clients and troubleshooting product issues
High attention to detail
Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
Ability to utilize and navigate multiple tools and tasks simultaneously
Growth mindset: Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback

A note on COVID-19 & Remote Work: As of March 2020, our Austin-based team has been working fully remotely. We have transitioned to a Remote First company forever. This role may be filled by either an Austin resident or as a fully remote role for any U.S.-based candidate.

Compensation: $57,000 base salary plus a potential bonus of $2,500 paid out quarterly.

CareerPlug believes in equitable and transparent compensation practices. All our employees have access to what every role pays at the company. We post compensation on all our job postings. In order to ensure equitability and fairness for candidates and current employees, we always lead at our best and don’t negotiate offers.

CareerPlug is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CareerPlug is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to accommodations@careerplug.com.

This is a remote position.

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Client Support Specialist