Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!

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Requirements

Personal Computer (Mac computers may not be accepted by some clients)
High Speed Internet
Phone Service with a smart phone
Valid photo ID
Secluded space in your home away from noise such as children, pets, construction, or other background noises.
A genuine passion for helping and connecting with people
Outstanding verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Empathy and patience to handle diverse customer needs
Previous customer service experience is a plus, but not required

Benefits

Work remotely from the comfort of your home or preferred location
Competitive compensation with performance-based bonuses
Extensive training and ongoing professional development opportunities
Collaborative team culture that celebrates your achievements
Flexible hours with 24/7 availability
Set your own schedule
Pay rate of $0.20 to $0.32 per talk minute

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Customer Service Support Agent