KYC Hospitality is the global technology ecosystem for Hotels, focused on revolutionizing the archaic workflow that has plagued the industry for decades as well as introducing AI-focused systems to enhance every aspect of the Guest experience.

Our team includes Founders and Executives of most of the major Hotel brands including Four Seasons, Fairmont and Intercontinental. We are funded by several of the world’s most iconic investors as well as highly respected Silicon Valley investors.

Role Overview

The QA engineer role will be responsible for leading our QA, testing, and testing automation efforts, to comprehensively test our large and complex hotel management platform. This role’s focus will be to automate our hundreds of UI-related tests while also introducing API-level testing across our internal services. In addition, you’ll help developers upgrade their unit and lower-level testing while continually improving our processes, tooling, technology, and documentation.

Our QA engineers need strong problem-solving skills and the ability to communicate clearly with all departments, from engineers to the CEO. They must demonstrate strong organizational skills and independently manage quality assurance activities through proactive coordination with engineers and business teams, showcasing a high level of self-reliance in their efforts.

Responsibilities

Lead our QA automation efforts
Create tests to identify problems at UI, API, and Unit levels
Document and analyze bugs and errors found during tests
Recommend improvements in software to enhance user experience
Maintain updated knowledge of industry trends and advancements

Qualifications

Extensive experience in software development and testing
High proficiency in computer technology and programming languages
Strong knowledge of Linux and Microsoft Windows
In-depth understanding of Java, Python, SQL, C++ and XML
Great team player and able to work efficiently with minimal supervision
Able to sit in front of a computer for long hours at a time

Required Skills & Experience

Minimum 5 years in test automation
Testing both front-end and back-end
Test and seed data planning & generation
Defining test plans & processes
API testing experience & understanding
Exceptional attention to detail
Excellent analytical and problem-solving skills
Good documentation with excellent oral and written communication skills
Continued interest in learning new tools, techniques, and technologies

Helpful Skills & Experience

Hotel
Multi-Tenant Test Data& Scenarios
Testing configurable systems
Selenium
Load testing
Mock services

Character

We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve. Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of.

If you’re looking for the kind of infamous “perks” that come with some Silicon Valley, companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you. We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.

Passion For Luxury Hotels and Travel

You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.

Passion for Food

You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.

Company Benefits

Work from home most of the time and avoid wasting your life in traffic. Our team meets an average of 2 days per month. The exceptions are 1) when you’re onboarding we’ll need to meet with you 3-5 days in a row and 2) when we’re onboarding a major client or releasing critical features, our Team may need to meet more frequently.
On the days we meet, all meals we have together are paid for and we’re serious food lovers so we eat well. Parking (metered or garage) is reimbursed.
Whenever we have social gatherings, your families (wives, husbands, partners, children, parents) are welcome and encouraged (event appropriate), hosted by us. Our style of “social” means:
Dinners at restaurants like Narisawa
Wine, Beer and Sake tastings
Penthouse tours of luxury Hotels
Afternoon tea at luxury Hotels
Spa Days at luxury Hotels
Overnight Trips at luxury Hotels
Culinary classes
Afternoon tea at luxury Hotels
Stay in the world’s most awesome Hotels from mid-tier to luxury.
One on one time with our CEO monthly so you gain a deeper understanding of the Hotel business; have the opportunity to grow as a leader (if this is of interest to you).
Arguably the most important perk- genuine respect and caring from the entire team. We jokingly look at ourselves as Ocean’s Eleven; we’re a team of widely differing backgrounds, characters and areas of expertise who all share the vision of growing KYC into a world class behemoth and finding joy every step of the journey. Once you’re hired, you’re part of our family.
Exposure to world leaders at KYC events

KYC Hospitality jobs

QA Engineer