Job Title: E-Commerce Manager

Location: Los Angeles, CA (Hollywood)

Reports To: General Manager, North America

About MBX

MBX is a multi-brand Korean beauty and personal care company that is venture-backed and has raised over $200M in funding from prominent investors, including Formation 8, Goodwater Capital, Johnson & Johnson, Pear VC, Y Combinator, and other Silicon Valley VCs.

Based in the US, but with the majority of its operations in Seoul, South Korea, MBX operates a portfolio of K-beauty and personal care brands that are co-developed with strategic partners like Sephora and Ulta. The company’s products are developed and manufactured in Korea and leverage the latest K-beauty innovation trends from formulation to packaging. With offices in San Francisco, Los Angeles, Seoul, Shanghai, and Taipei, MBX is proud of its fantastic global team and superb brand portfolio. We invite you to discover our award winning brands: Kaja, I Dew Care, Pony Effect, I’m Meme, and Nooni!

Overview

We are seeking a dynamic and experienced E-commerce Manager to take full ownership of our Shopify storefronts for the Kaja and I Dew Care brands. This role will also manage our Kaja, I Dew Care, and Nooni TikTok Shops, ensuring seamless operations, strategic growth, and exceptional customer experiences across all platforms.

This position will report to the North American General Manager and will manage a team of four employees.

Key Responsibilities

Shopify Storefront Management

Oversee daily operations of the Kaja and I Dew Care Shopify storefronts.
Ensure accurate product listings, descriptions, and imagery.
Implement and optimize site merchandising strategies to drive sales and enhance the customer journey.
Monitor and analyze site performance, implementing improvements based on data-driven insights.
Coordinate with marketing, design, and product teams to align on promotional activities and new product launches.

TikTok Shop Management

Manage and optimize the Kaja, I Dew Care, and Nooni TikTok Shops to maximize visibility and sales.
Partner with our TikTok agency to direct the agency on our strategy and plans in order to maximize revenue.
Manage a team to monitor and respond to customer inquiries and feedback on TikTok, ensuring high levels of customer satisfaction.
Analyze sales data and customer behavior to inform content and promotional strategies.

Strategic Planning and Execution

Develop and execute e-commerce strategies to achieve sales targets and growth objectives.
Identify opportunities for improvement and innovation in the online shopping experience.
Stay up-to-date with industry trends, platform updates, and emerging technologies.

Performance Analysis and Reporting

Track and report on key performance metrics for both Shopify storefronts and TikTok Shops.
Provide regular performance updates to senior management, highlighting successes and areas for improvement.
Utilize analytics tools to gain insights and drive data-informed decisions.

Collaboration and Coordination

Work closely with cross-functional teams including marketing, product development, customer service, and logistics.
Coordinate with external partners and vendors as needed to support e-commerce initiatives.
Ensure consistent brand messaging and high-quality standards across all online channels.

Qualifications

Bachelor’s degree in Marketing, Business, E-commerce, or a related field.
3+ years of experience in e-commerce management, preferably within the beauty or consumer goods industry.
Proven track record of managing Shopify stores and/or TikTok Shops.
Strong understanding of e-commerce best practices, digital marketing, and SEO.
Proficiency in analytics tools such as Google Analytics, Shopify Analytics, and social media insights.
Excellent project management and organizational skills.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Benefits

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance covered 100% by the company
Unlimited Paid Time Off + Paid Company Holidays

Location:

Los Angeles, CA (Hollywood)

(Mon - Thu in office; WFH Fridays)

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