Our boutique marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world’s largest and most renowned brands in the energy industry. Viper Marketing passionately shares our client’s mission to promote equity and access to community-based clean energy sources. Due to our client’s rapid growth projections, we are excitingly building our San Bernardino location’s Customer Service team as we take on new projects throughout the year.

As a Customer Service Trainee, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment.

Responsibilities of the Customer Service Trainee:

Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits
Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers
Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards
Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement
Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness

Requirements of the Customer Service Trainee:

Minimum of 2 years of experience in a client or customer-facing role
Excellent interpersonal and communication skills
An innate passion for advancing social equity and community programs
Possess a strong desire for personal development and a love of learning
Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment

Viper Marketing jobs

Customer Service Trainee