At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

Job Summary

The Platform Engineer supports the cloud infrastructure of the Ticketure platform, including CI/CD pipelines and base of our software stack. This position enhances system performance and reliability, implements solutions aligned with our roadmap, and contributes to the team’s overall strategy. This position reports directly to the SVP, Engineering.

The Ticketure team is a small multi-disciplinary, multi-geography, work-from-home team whose product and customer base is growing rapidly. We sell museum and attraction tickets – a lot of them – from multiple AWS regions.

We are looking to expand our Cloud/Platform team with a multi-talented engineer.

This position is full-time and remote. Candidate must be located on the East Coast of the United States.

Essential Duties And Responsibilities

Work across all parts of our cloud infrastructure including our CI/CD pipeline and the lower parts of our software stack as necessary.
Continuously improve our existing solutions and our ability to monitor them, reason about them, report on them and detect and prevent miss-use.
Scope, design, implement, deploy, and monitor solutions in support of our roadmap, making considered tradeoffs between performance, resiliency, engineering effort and cost.
Understand and care deeply about security and data protection; working closely with our VP Security to ensure security best practices are implemented and always followed.
Collaborate with other backend engineers and the wider team to ensure all parts of our technology stack work well together.
Assist with onboarding and offboarding and infrastructure support tasks for our B2B clients.
Actively monitor our systems, and at times be responsible for responding to alarms and being on-call.
Be flexible and willing to identify and focus on those aspects of the role that would most benefit the Ticketure team in achieving its goals.
Provide expertise and contribute to the team’s strategy and roadmap.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

Knowledgeable in the following areas: Monitoring; Infrastructure as code; Automation; High availability; Multi-tenancy; Web services & APIs.
3 or more years’ experience building, managing, securing, and monitoring cloud infrastructure for a small/medium SaaS company.
3 or more years software development experience (we use Go for our services).
Experience defining infrastructure in code (e.g. AWS CDK, Terraform).
AWS and Elastic Stack (ELK) expertise strongly preferred.
Be able to understand and reason about complex systems in a way that enables problems to be anticipated and avoided.

Essential Skills

Strong oral and written communication skills.
Ability to work independently and manage multiple projects and deadlines.
Exceptional collaboration skills, fostering teamwork to achieve shared goals.
Possess strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail, always ensuring a detail-oriented and careful approach. (You’ll be working with our production systems)

Our Core Values

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

Compensation & Perks

Base annual salary range of $130,000 - $160,000, commensurate with experience.
Annual bonus based on performance and company success
100% paid medical, dental and vision benefits for employee and dependents
Company-paid life insurance
Traditional and Roth 401k plans
Learning & development opportunities
Flexible scheduling
Generous PTO and holiday schedule
Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

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Platform Engineer (Remote - East Coast US)