Job Details

Level

Experienced

Job Location

San Diego County - San Diego, CA

Remote Type

N/A

Position Type

Full Time

Education Level

Not Specified

Salary Range

$67,225.60 - $67,225.60 Salary/year

Travel Percentage

Undisclosed

Job Shift

Undisclosed

Job Category

Nonprofit - Social Services

Description

POSITION SUMMARY

The Quality & Compliance Manager oversees the quality assurance of service delivery to the clients of Options For All. The incumbent reports directly to the Workforce Manager and works in coordination with the Chief People Officer, Chief Programs Officer, and other staff to support strategic and operational quality outcomes to enhance client support operations and regulatory requirements. The Quality & Compliance Manager has administrative ownership of case management and workforce management systems.

This position is based in our San Diego, CA headquarters located at 4250 Pacific Highway, STE 125 San Diego, CA 92110

Essential Functions

Provides preparation and support to programs for Commission on Accreditation of Rehabilitation Facilities (CARF), Regional Center QA, Title 17 and Title 22 audits, and Community Care Licensing compliance inspections for all regions served
Conducts program quality audits to maintain compliance standards and best practices
Collaborates with program leadership to lead program improvement initiatives, identify gaps in client support and operational quality processes, and develop sustainable solutions
In close coordination with the Chief People Officer, identifies staff training opportunities that increase the quality of services provided to clients and also ensures compliance indicators are met
Maintains comprehensive working knowledge of OFA’s policies and procedures
Assists with year-end collection and compiling of the Outcome Measurement Report (OMR) data
Acts as the primary administrator for Options For All’s case management and workforce planning systems
Maintains confidentiality and protects sensitive data at all times including client information, proprietary information, and personnel information
Other duties as assigned

Qualifications

QUALIFICATIONS

High school diploma, equivalent or GED.
Bachelor’s degree (preferred)
A minimum of 5 years of quality and compliance and/or I/DD Program leadership
Experience working in the non-profit sector (preferred)
Attend all required meetings and complete all required training
Comply with all Options For All policies and procedures

Requirements

Highly detail oriented
Ability to take initiative and work independently
Strong organizational and time management skills
Ability to communicate effectively both orally and in writing
Proficient computer and technology skills including Microsoft Outlook, Excel, and Word
Successful completion of background check

Compensation

Compensation is $65,000 per year
100% company paid medical, dental, and vision coverage for employees
100% company paid dental and vision for qualified dependents
50% company paid medical coverage for qualified dependents
403(b) retirement program
All benefits start on the employee’s first day of hire

PHYSICAL DEMANDS & WORK ENVIRONMENT

This position requires the employee to regularly stand, walk, sit, talk, and hear. They must be capable of writing, using a computer keyboard, telephone, and related office equipment. Ability to lift 15lbs. required.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.

Options For All jobs

Quality & Compliance Analyst