As Alida’s Implementation Project Manager you will play a critical client-facing role in helping Alida customers quickly and effectively implement their software investment. You will be responsible for leading the customer implementation, guiding the solution design, and ensuring the SaaS platform is fully configured and set up to meet client requirements.

In this client facing role, you will work with teams internally and externally, with a focus on rapid time to value and client enablement. Due to the nature of the work volume, you will be expected to manage multiple implementation projects in a deadline-driven, fast-paced environment.

We are looking for someone based in Canada, to support customers on the Eastern time zone.

Job Responsibilities

Leverage strong people and leadership skills as well as focusing on a team based approach; you will successfully drive implementation and transition of Alida’s solutions within our customer's environment
Maintain stakeholder engagement at all levels of organizations through effective and efficient deployment of communication strategies and plans.
Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
Serve as project leader for customer’s implementation team; both Alida and client
Set agendas and lead strategy, kick-off, and design workshop meetings
Engage with and guide customer’s senior leadership
Understand complex business requirements and craft tailored solutions
Quickly learn and explain technical concepts to Alida’s largest customers
Apply critical thinking skills to identify suboptimal internal processes
Lead live customer sessions to deliver tailored in-product training, instill best practices, and guide product adoption
Provide technical consulting and product expertise
Adapt content and guidance to the customer’s specific business objectives
Respond to shifts in configuration scope and effectively manage client expectations,
Hold self and team accountable for project delivery: on time, on budget, and within scope
Simplify complexity so that customers can benefit from a more effortless experience

Required Skills And Experience

4-6 years of client facing consulting and implementation experience
4+ years of project management experience is required, preferably in a SaaS software company
Excellent written, verbal, and presentation communication skills
Experience designing and implementing software solutions

Desired Skills And Experience

Post-secondary educational degree
PMP or Prince II certification is a bonus
Prior experience in customer experience program implementation
Proven ability to work in a cross-functional and fast-paced environment
Excellent time management, organizational, and problem-solving skills
Attention to detail
Enjoy solving different client challenges every day

*The typical salary range for this position based in Canada is $80,000-90,000 CAD depending on experience*

We are excited to receive applications from all interested candidates. To ensure that we can thoroughly review each application with the attention and consideration it deserves, we kindly ask that all applications be submitted by Monday 2 September. Thank you for your understanding and effort in applying.*

The Good Stuff

Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
Recognized as a Great Place to Work® 2021-2022
Recognized in 2022 as one of the Best places to Work®
Recognized as a Top Employer by British Columbia's Top Employers 2022

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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Alida jobs

Implementation Project Manager