Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

Medical, Dental and Vision Insurance
Flex Spending Account
Health Spending Account
Company-Paid Life Insurance
Short Term Disability
401(k)
Paid Holidays
Paid Vacation and Sick Leave
Employee Assistant Program
Referral Bonus Opportunities
Extensive Internal Training Program

Pay Scale: $15-$17hr

Summary:

Provides administrative support to the Tailored Care Management (TCM) Program by researching and verifying contact information for assigned TCM clients using all available resources. Ensures TCM engagement/consent can occur through a timely warm hand-off to TCM staff. Requires strict compliance with professional, legal and confidentiality standards. Position is temporary, could be part time or full time. Applicants must have phone, computer, and stable internet connection to perform required duties.

Essential Duties and Responsibilities:

Researches and verifies contact information for clients assigned to agency for TCM using a variety of available online platforms (NCTracks, NCHealthConnex, Carequality, claims information, etc). Documents all work/findings in EHR following documentation guidelines. Coordinates warm hand-off to TCM staff to ensure TCM engagement/consent occurs timely.
Ensures strict compliance with all professional standards including Medicaid and Medicare regulations, HIPAA, and agency policies and procedures.
Other duties as assigned by supervisor to provide support to the TCM program.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Strong computer skills
Comfort using online platforms and electronic health record documentation systems
Highly motivated and resilient professional
Some knowledge of or willing to learn clinical practice models
Demonstrated ability to understand economic, business and operational factors
Strong critical-thinking/problem-solving skills
Proven conflict management/resolution skills
High professional ethics and standards
Strong team player and team building skills; ability to collaborate with all levels and areas

Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.

Qualification Requirements:

To preform this job successfully, an individual must be able to preform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to preform the essential functions.
Extremely proficient with Internet-based data entry and electronic records systems
Ability to effectively use supplied tracking/monitoring tools to follow-up with staff and participants regarding data deficiencies
Highly motivated and resilient professional
High professional ethics and standards
Strong team player and team building skills; ability to collaborate with all levels and areas
Strong presentation and development skills
Proven relationship-building, Interpersonal and time management skills
Ability to effectively and positively influence and persuade
Strong computer skills knowledge and experience with Excel, PowerPoint, and webinar software

Special Attributes:

Strong research skills in addition to psychosocial, clinical assessment skills, minimal supervision regarding use of time, able to prioritize work assignments. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations. Applicant must possess excellent telephone and organizational skills.

Education and/or Experience:

This position requires a high school diploma, with preference for a Bachelor of Arts/Sciences degree in Health Education, Social Work, Psychology, Sociology, or other human service fields. Work experience will be considered in lieu of educational experience as applicable/allowed by grant requirements. Prefer a minimum of one (1) year of professional experience in health care, substance abuse, mental health, and/or social service agency settings working with clients with multiple social, psychological, substance abuse and/or HIV related problems. Experience working in a research setting is preferred.

Daymark Recovery Services Inc jobs

Tailored Care Management (TCM) Research Assistant - Temp Position