About Draper University

Draper University hosts Silicon Valley's largest residency program, bringing together over 100 founders from more than 30 countries.

We believe that having the courage to tackle a problem in this world by starting a company is a superhuman task. Any founder, who decides to start a company, is a superhero. We take a lot of pride in being able to play a small role in their journeys and train them to become these superheroes.

We have trained 4,000+ founders from 103 countries in the last 12 years (we’re celebrating our 10th anniversary this fall!) who have gone on to start 1000+ companies. Companies started by our alumni are collectively valued at over $4 Billion. Draper funds in the last three decades have invested in some of the most iconic companies of our time. Tesla, Skype, Twitter, Hotmail, Robinhood, Coinbase, and SpaceX are some of these names you might recognize.

Position Overview

We’re looking for an Operations Associate to come join our team full-time in San Mateo.

You will play a core role in elevating the experience at Draper University for all of our key stakeholders - programming partners, founders boarding with us during the program, and our VIP speakers.

This position is ideal for someone who is looking to get a foot in the door working with startups or venture capital and has an extensive background in delivering high-quality customer experiences.

This is an on-site position, you will be expected to come into the office daily, or live on campus in San Mateo, California.

Core Responsibilities

You will be directly reporting to the Operations Manager.

Support team-wide operations, including strategic planning and KPI process management as well as the management of our operating cadence, including recurring meetings
Manage special projects as they arise, to support our team of Operations Managers and Programs team
Manage relationships and issue resolution with 3rd party vendors.
Set up meeting rooms for in-person meetings & events
Help organize team off-sites and daily logistics during program.
Onboard and offboard employees following current processes and procedures.
Support the setup of technical equipment as required for program activities

Preferred Background & Qualifications

Fast-Paced Customer Service Experience: During the programs our work environment is startup-like. When programs are running it can be alot. We are looking for someone who thrives in organizing chaos and upholding 5-star customer service in stressful situations. We aren’t looking for a specific degree, we care about your experiences and the projects you have done. Tell us about your experience running music gigs, hosting meetups/tour groups, or organizing a school bus of kids for a field trip.
Solution Oriented & Obsessive Problem Solvers: You will fit right in if you are always looking to improve the way things are done. Someone who is not afraid to be proactive, and take responsibility before being asked. No problem is impossible to solve.
Bias for Action and Ownership: Just do it. We value solution-oriented individuals with experience in fast-paced settings.
Proactive Learner: Our team is made up of generalists who aren’t afraid to get hands-on and figure things out. We value quick learners who can deliver results.

Hiring Process

Application review, including CV and cover letter.
Stage 1: Screening Call (15 minutes) via video call.
Stage 2: Interview 1: Hiring Manager - Behavioural 30 minutes
Stage 3: Interview 2: Cultural - 30 minutes
Formal offer.

Draper University jobs

Operations Associate