Title: IT Service Desk Technician (onsite)

Location: Palo Alto, CA

Duration: Long-term

Please note this is an onsite position located in Palo Alto, CA. Only local candidates will be considered. Ideal candidates must have experience with Jamf, Intune, Meraki, and Azure AD.

Role And Responsibilities

Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting
Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence
Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
Engage and contribute to daily standup meetings
Keep an up-to-date record of active tasks and provide weekly reports to IT head
Serve as the face of IT support and help users with walk-up IT support requests

Qualifications

Good communication skills (verbal and written)
Ability to self-educate by finding and reading technical documentation
2-4 years of experience working independently in an IT support desk
Comprehensive experience with managing Azure AD, Office 365, and Intune
Ability to provision and troubleshoot VPN in Cisco Meraki
Desire to expand skillset beyond scope of job description
Experience working in lab-centric support environments and troubleshooting niche software
Ability to follow documented processes and self-report deviations
Experience with scripting in Python & PowerShell

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