Solution Architect

Lucid Day is a distinguished consulting firm recognized for its excellence in professional service delivery and implementation. As a Gold Partner for monday.com, our unwavering commitment to excellence and deep expertise has made us a preferred partner for businesses across many industries. We are at the forefront of ushering in an era of transformative solutions tailored to diverse business needs.

Job Mission:

The mission of the Part-Time Solution Architect is to implement highly personalized, highly impactful monday.com coaching, consulting, setup & training to drive efficient team workflows and collaboration. You would be joining the technology consulting and professional services arm of the business.

Key Role Objectives:

Customer-Centric Implementation: Work closely with customers to implement monday.com, leveraging your extensive tech consulting background to ensure clients unlock the full potential of their monday.com account.Client Relationships: Build strong relationships with clients, understanding their needs and ensuring their success with monday.com

Key Success Metrics:

Customer Satisfaction: Achieve 90%+ customer satisfaction and assist in converting clients to further service engagements with Lucid DayUtilization: Perform a minimum of 15-20 billable hours a weekOn-Time Delivery: Percentage of projects completed on time, meeting engagement timelines and hourly package expectations

Roles and Responsibilities:

Effective Communication: Understand how to communicate with all levels of a company with professionalism. Process and Best Practices: Have a strong sense of process and best practices in monday.com to create efficiency for multiple industries and use cases. Project Management: Act as a project manager to ensure timelines are met within the engagement timeline and hourly package. Workflow Optimization: Work with customers to build time-sensitive workflows into monday.com and ensure a clear end-user training plan for those workflows. Coaching: Coach clients on monday.com's basic and advanced features and best practices. Empowerment: Empower customers to connect their goals and challenges with the solution in monday.com.Education: Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.Client Success: Build, own, and execute client success and onboarding plans.Process Improvement: Spearhead internal cross-functional improvement projects.Creative Problem-Solving: Think quickly and creatively in the moment while in the presence of clients. Voice of the Customer: Represent the voice of the customer and influence future product development.Administrative Accuracy: Ensure 100% administrative accuracy on all accounts, including time tracking and reporting.

Qualifications:

Industry Knowledge: A minimum of 3 years of monday.com experience. Proven Track Record: Proven track record in B2B SaaS as a technical customer success/implementation manager/technical project management/technical account management/technological consulting, specifically within onboarding and implementation of software.Project Management Skills: Strong project management skills to keep projects on-track and manage unique flows. Experience in leading product implementation projects involving hands-on implementation, specifically for enterprise accounts.Enterprise Experience: At least 2 years of experience implementing new technology for medium and large organizations. Team Player: Team player who takes ownership and initiative of the work, but has a strong sense of teamAdaptability: Desires to work in a fast-paced, fast-growing environmentContinuous Learning: demonstrates a strong willingness to independently learn new processes and skillsProblem Solving: Exhibits critical thinker and problem-solving skillsCommunication Skills: Ability to clearly articulate technical topics to a non-technical audience, superb written and verbal communication skillsTeam Player: with a positive attitude, empathy, and high energyClient Credibility: Strong customer-facing and presentation skills with the ability to establish credibility with executivesEducation: Bachelor’s degree in business, marketing, IT, computer science, or a related field nice to have but not required

Benefits:

100% paid health, dental, and vision insurance for employees and their families for full time employeesGenerous 401(k) matchingLife insurance and AD & D insurance coverage for full time employeesHealth Savings Account with match for full time employeesFlex Spending Account benefits for full time employeesOpportunities for professional growth and development assistanceMaternity and paternity leave to celebrate and welcome new family additionsFlexible time off policy ensuring work-life harmony

Salary Range: $40 - $50 per hour

How to Apply:

We welcome passionate candidates to submit their CV, cover letter, any pertinent portfolio or project exhibits and an introductory video to marcy@lucidday.com, allowing us to gain a better understanding of who you are. Please touch on these points:

Please introduce yourself and share a little bit about yourself and your backgroundWhat appeals to you about this role and our company?How have your past experiences set you up for success in this function?Anything else you’d like us to know!

Lucid Day Interview Process:

Embark on a journey with Lucid Day, where your skills and passions are valued. Our interview process is designed to explore the multidimensional facets of your professional persona, ensuring a mutual fit.

Here’s a step-by-step glimpse into your pathway toward becoming a part of our esteemed team:

Stage 1: Preliminary Screening (Facilitator: Human Resources Team)

An initial conversation to explore your professional background, aspirations, and alignment with Lucid Day's ethos.

Stage 2: Technical Mastery Display (Facilitator: Technical Expert)

Engage in a mock engagement and deliver a presentation, demonstrating your technical prowess, solution formulation, and delivery capabilities.

Stage 3: Leadership Alignment Interview (Facilitator: Senior Leadership)

An insightful conversation exploring your leadership style, decision-making approach, and how your visionary skills harmonize with Lucid Day’s strategic trajectory.

Lucid Day jobs

Part-Time monday.com Solution Architect