Brandart is the global innovation hub for packaging and visual merchandising solutions.

We offer innovative and sustainable products that meet the in-store and e-commerce communication needs of the global luxury industry. We strive to maintain high standards of quality and innovation by collaborating with strategic partners around the world.

At Brandart, we believe in the importance of enhancing the talent and promoting the professional growth of our employees by providing a stimulating and inclusive work environment where everyone has the opportunity to shine and contribute to the success of the company.

To support our growth we are seeking an Operations Specialist for our New York office.

Key Responsabilities:

Order Management/Customer Care

Actas key point of contact for customers, providing total order management, includingorder receipt, order entry (on SAP), order confirmation, order tracking, pricingverification, data stewardship, late order notifications, and timely invoicing
Create new customer accounts in SAP
Create Bill-to account in SAP for new accounts
Create and manage Ship-to destinations in SAP for new or current accounts
Monitor open orders report to ensuring all orders ship & invoice on time
Provide administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Cross functional communication with the planning & buying teams for updates regarding forecasts for new and existing clients
Weekly touch bases with customers to understand operational needs
Ensure all customers are set up operational success
Escalate customer feedback to management and identify areas of improvement

Systems Management

SAP transactions: delivery notes, packing lists and stock analysis.
Management of web-based portals for existing customers including, data verification, creation of price lists, and correct customer information
Provide monthly data analysis to customers, utilizing SAP and customer portals to create reporting templates

Logistics

Ensure timely delivery of goods, communicating urgencies in advance to 3PL partners
Basic knowledge of SLA times for all major distribution partners and carriers
Provide HBL, AWB, PL and shipping documents to customers and internal teams
Daily communication with internal Logistics team, assisting with customer inquiries and seamless delivery of purchase orders
Request all documents related to customer shipments
Updates regarding customs clearance of goods
ETA/ETD of shipments, including unforeseen delays
Request air/vessel quotes for customers to Logistics contacts and/or 3PL partners

Sales Administrative Support

Partner with Sales team, providing operational support on new and re order items
Daily communication with account executives providing reporting, order inquiries and customer success
Collaborate with the sales assistants providing customer knowledge and needs

Competencies and skills required

Bachelor’s Degree in a related field such as finance, business, supply chain, international business, sales,or marketing
1-3 years of experience in a similar role
Knowledge in luxury and/or packaging industries
Problem solving and critical thinking skills with demonstrated prioritization, planning and analytical skills.
Self-motivated, extremelyorganized, able to multi-task, and can interact and workswell with a team
Excellent communication skills and organizational skills
Data Entry accuracy
Must work well under pressure and perform within time demands.
Excellent English, Spanish or Italian would be a plus
Excellent knowledge of Officeand e-mails; IT experience and ability to handle electronic data, ERP and Sap environment
Customer focused with experience working with people at all levels

The hiring range for this position ranges from $K60 to $K75. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

BRANDART jobs

Operations Specialist