POSITION: Shift Lead

CLASSIFICATION : Non-Exempt

Reports to: Reports to the General Manager

Position Summary

The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too.

Key Responsibilities

Share passion for coffee and knowledge of specialty coffee with customers and employees
Leads team in preparing and serving the highest quality handcrafted beverages
Provides regular coaching and feedback to team members on drink quality
Leads the team in sharing product knowledge
Plan and execute the deployment of staff
Able to remain calm, professional, patient, kind, and productive in all situations
Leads and helps with store cleaning, stocking, and organizing
Ensure and uphold store cleanliness, organization, and food safety
Always act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and procedures
Communicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improve
Work with the Store Manager to perform inventory control tasks
You will be the ideal model for teamwork
Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager
Contribute to store goals for achieving sales and improving profits
Will be responsible for the opening and closing of the cafe
Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Qualifications and Requirements

Kind, welcoming, and patient even amid multi-tasking
Coffee experience preferred
Retail and/or customer service experience required
Demonstrates a passion for coffee and tea
Able to make customers the priority
Can provide ongoing positive and constructive feedback with ease
Curious to learn and gain knowledge and apply it to daily interactions
Is a Team Player
Capability to interface and maintain effective relationships with co-workers and customers
Cash handling skills
The employee must occasionally lift and/or move up to 25 pounds.
At times, may be required to work more than 40 hours per week to perform the essential duties of the position
High School Diploma or General Education Degree (GED)
Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays
Maintains a current state-issued Food Handler Card

Compensation

Available to all employees
- Competitive Hourly wage
- Commuter Benefits - pre-tax parking and transit
- Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
- Free mental health app subscription
- Employee discount on merchandise, coffee gear, and at Equator cafes
- Continuing coffee education classes
- Free coffee
- Paid Time Off for voting on Election Day
After 60 days as an employee at Equator
- Healthcare Benefits (for full-time employees working over 30 hours per week)
  - 100% employer-covered premium medical insurance
  - Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance
  - Employer covered life insurance premium
  - Flexible Spending Account (FSA) - healthcare and daily dependent care
  - After 90 days as an employee at Equator
Holiday Pay after 90 days of employment.
- Eight Equator-observed holidays per year (including Martin Luther King Jr. Day and Juneteenth)
- Paid Time Off with tenured increases for full-time employees
- 1 paid volunteer day per year
After six months as an employee at Equator
- 401K with up to a 4% company match on employee contributions

Compensation Will Be Commensurate With Experience.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

Equator Coffees jobs

Shift Lead