Division/Department: General Medi Spa/Spa

Reporting Relationship: MedSpa Manager, President(s), Director

Location of Employer: San Diego

Job Classification: Medi Spa/Spa Team

Compensation Structure: Hourly + Bonus

Benefits: Health Insurance, Dental and Vision, 401 K Match, PTO

Company: Sports MedSpa is a physician-owned new med spa in San Diego offering a patient-centric athletic and aesthetic environment for those seeking healthy, active, and vibrant lifestyles.

Professional Objectives: To perform all aspects of the position with precision and excellence, from supervising employees, Check-in and Check-out and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the medspa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets, while making sure the medspa runs smoothly.

Position Activities and Responsibilities:

· Displays masterful knowledge of medi spa/spa experiences and menu

· Provide leadership and guidance to staff, including hiring, training, and performance management

· Provide proper employee orientation and training to ensure high-quality service delivery

· Create and maintain an organized and efficient work environment

· Develop and execute sales strategies to increase revenue

· Monitor inventory levels and order supplies as needed

· Ensure compliance with health and safety regulations

· Handle customer inquiries, complaints, and feedback in a professional and timely manner

· Collaborate with the marketing team to develop promotional campaigns to attract new customers

· Manage the office budget and materials the office needs

· Utilize time management skills to prioritize tasks effectively

· Supervise day-to-day operations.

· Provide top notch customer service.

· Able to maneuver through the software program quickly and effectively

· Accurately enters point of sale data

· Efficient at lead management

· Efficient at making Get to Know You Consultatiton reservations, check-in and check-out

· Familiar and knowledgeable with medspa inventory

· Assists with merchandising and maintaining the medi spa/spa boutique

· Assists with inventory management and other organizational tasks

· Promotes medi spa/spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data

· Provides gracious medi spa/spa tours to visitors that lead to sales

· Maintains a beautiful physical environment within the Guest Relations area

· Great phone management skills

· Greets and checks guests in and out

· Facilitates effective workflow for technical team

· Maintains a polished professional image

· Assists other support team members when asked

· Attends all in-house training and commits to outside continuing education

· Attends and participates in all Daily Success Planning meetings and other general and team meetings

· Participates in all aspects of marketing/special events planning and execution

· Prepares promotion presentation and display

· Mentors/trains new team members to help them grow

· Professional guest communication

· Maximize revenue generation for both treatments and retail

· Maintains a smile at all times

· Performs opening and closing duties

· Able to handle unsatisfied guests

· Monitors performance and achieve targets

· Asks for Social Media likes and testimonials

· Post on Social Media when asked

· Answer to leads on Social Media and Website

· Build strong relationships with B2B

· Informs team members of cross-marketing opportunities

· Treat all team members professionally

Desired Qualifications:

· Minimum 2 years of Experience in front line guest service (hospitality and retail highly desired)

· High school diploma or college

· Previous marketing and management experience preferred

· Computer skills and aptitude for mastering medi spa/spa software

· Good selling abilities

· Flexible schedule

· Professional image with gracious, warm, and genuine personality

· Skin care knowledge and understanding of the medi spa/spa menu

· Passion for Med Spa culture

· Good organizational skills and follow-through

· Able to multi-task and improvise on the spur of the moment

· Honesty

Behavioral Characteristics:

· Team Player

· Strong guest service orientation

· Cheerful, upbeat personality

· Enjoys team environment and interaction with co-workers

· Excellent communication skills

· Flexible and cooperative

· High personal standards, good self-esteem

· High energy, able to work in fast-paced environment

· Good sense of time management

· Good sense of humor

· Self-motivated, driven and passionate about medi spa/spa

· Seeks out knowledge and enjoys learning/strives for professional growth

Additional Abilities:

Knowledge and good skills in Medi Spa/Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations:

· Guest check-in process

· Guest check-out

· Call management – success rate

· Office Management

· Supervise day-to-day tasks

· Correctly and flawlessly implements the medi spa/spa program

· Professional team communication

· Strong contribution to the team and medi spa/spa

· Elegant image and appearance

· Maintaining boutique and managing inventory

· Work ethics

Send us an email at info@sportsmedspa.com with your Resume, a brief Cover Letter, and your References. Please write “Guest Coordinator/Assistant Office Manager Position Application” in the Subject of the email.

All qualified applicants will receive consideration without regard to race, age, color, sex, religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

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MedSpa Guest Coordinator / Asisstant Office Manager