NOTE: If you do not currently live near to the Denver Downtown area, please supply a cover letter explaining your plans to relocate or how you intend to support the team.

UnionHub is seeking a detail-oriented Data Analyst to support our Peak Pay Software by managing critical payment tasks. The ideal candidate will possess strong data and software skills (Excel, Tableau, SQL, Quickbooks, or other relevant software), with a keen eye for detail and the ability to handle complex calculations.

In this role, the analyst will work closely with our Project Manager and Lead Payments Engineer to assist UnionHub’s clients with payment processing. Key responsibilities include: running regular reports on merchant accounts, troubleshooting and reviewing API integrations, escalating issues with payment partners, and enabling new payment functionalities. The best candidate will have a passion for technology, a love for working with data, and a desire to contribute to a dynamic and growing team.

UnionHub, a dynamic software company located in Denver, Colorado, offers a hybrid work environment that combines the flexibility of remote work with the benefits of in-person collaboration. Our team primarily works from home, with weekly meetings at our vibrant RINO office. We pride ourselves on fostering a creative and collaborative workspace and are always eager to welcome individuals who have a passion for learning and innovation.

Responsibilities:

Manage and support daily payment tasks to ensure smooth payment operations, including running regular reports on merchant accounts and adjusting ledgers.
Lead new payment integrations, troubleshoot API issues, and ensure seamless implementation of new payment functionalities for clients.
Collaborate with the Project Manager and Engineers to support clients and act as a bridge between engineering and support teams.
Analyze payment data to identify trends, provide actionable insights, and investigate trends in the payment space.
Manage the monthly reconciliation process for clients, including ownership of monthly ledger files and commission structures for insurance carriers, preparing and analyzing financial reports, and resolving discrepancies.
Escalate issues with payment facilitators (payfacs) or banks as needed to resolve payment processing problems.
Maintain and audit payment-related documentation, procedures, and Service Level Agreements (SLAs) to ensure compliance and satisfaction.
Identify and investigate payment issues such as failed transactions, chargebacks, and returns, and analyze root causes to prevent recurrence.
Identify opportunities to improve payment-related reporting and develop/document standard operating procedures, ensuring that documentation meets regulatory and company standards.

Required Qualifications:

Strong analytical skills
Proficiency in Excel (or Tableau, SQL, Quickbooks, or other relevant software) for data analysis and payment calculations.
Excellent communication skills to collaborate effectively with cross-functional teams and communicate payment-related issues clearly.
Strong problem-solving skills and attention to detail.
Ability to understand and interpret complex data and trends.

Preferred Qualifications:

Bachelor's degree in Finance, Accounting, Mathematics, Business Administration, or demonstrable work experience
Experience in payment management, such as working with merchant accounts, familiarity with payment facilitators (payfacs), or other banking processes
Experience working with REST APIs and tokenization is a plus.

Company Benefits:

Competitive salary and benefits package
Supplemental insurance paid by the employer
Unlimited Paid Time Off
401K and Company Matching Options
Hybrid work environment and remote work options
Opportunities for professional development and career growth
Vibrant company culture with various employee perks and amenities

UnionHub jobs

Data Analyst - Payments