The Operations Data Analyst will be responsible for collecting, analyzing, and interpreting data to support the optimization of operational processes. This role will involve working closely with various departments to identify areas for improvement, provide data-driven insights, and support decision-making processes. The ideal candidate will have strong analytical skills, a keen attention to detail, and the ability to communicate complex data in a clear and concise manner.

Duties and Responsibilities

Collect and analyze data from various operational sources to identify trends, patterns, and anomalies.
Develop and maintain dashboards, reports, and visualizations to monitor key performance indicators (KPIs).
Collaborate with cross-functional teams to understand their data needs and provide actionable insights.
Identify opportunities for process improvement and operational efficiencies based on data analysis.
Assist in the development and implementation of data-driven strategies to optimize performance and achieve business objectives.
Ensure data accuracy and integrity by performing regular data audits and validations.
Communicate findings and recommendations to stakeholders through presentations and written reports.
Prepare documentation on all projects to enable peer review and ensure continuity of data product quality.
Stay up-to-date with industry trends and best practices in data analysis and operations management.
Identify issues related to data, data sources and data processing.
Maintain a deep understanding of key metrics that drive loan performance and the inter-relationships between those metrics
Conduct ad hoc analyses as needed to support Bank wide initiatives
Other duties as assigned.

Qualifications

Bachelor’s degree in statistics, mathematics, information systems, computer science, finance, information management, economics or similar of 4 years of work experience in the field.
Prior experience analyzing data sets. Financial services experience preferred.
1-2 years’ experience with Object Oriented Programing, Excel, MS SQL, and PowerBI experience required.

Technical Skills:

Proven experience in administering and managing Microsoft Dynamics 365 environments, including setup, configuration, customization, and maintenance.
Solid database management skills, including a thorough understanding of Python and SQL data relationships and structures.
Experience with ETL (Extract, Transform, Load) processes for data integration and transformation.
BI Tools: Experience with business intelligence tools to analyze and report on data from various sources.
Demonstrated experience and proficiency in using Office 365 tools for effective communication and collaboration, including but not limited to Microsoft Teams, SharePoint, OneDrive, Outlook, and Planner.
Strong analytical and problem-solving skills with the ability to interpret and analyze complex data sets.
Meticulous attention to detail and a strong commitment to ensuring data accuracy and integrity.
Proficiency in learning and adapting to new systems and tools as required.
Solid database management skills, including a thorough understanding of Python and SQL data relationships and structures.
Ability to gather and document requirements effectively from end-users.
Expertise in troubleshooting and validating workflows to ensure seamless operations.

Functional Skills:

Clear communication skills; verbal, written and presentation development
The ability to read, interpret and critique technical documentation with strong attention to detail
Ability to complete milestones and work toward multiple deadlines simultaneously
Excellent multitasking skills and task management strategies
Interpersonal and customer service skills are required when meeting with clients
Experience working with private and sensitive personal information
Confident in decision making and the ability to explain processes or choices as needed
Familiarity with financial regulations a strong plus

First Electronic Bank jobs

Operations Data Analyst