Project Overview

We are seeking a passionate Bilingual Swedish-English customer support agent, also known as a Happiness Officer, to deliver professional and friendly service through our email and live-chat channels. This role is perfect for someone who thrives in helping others and can remain calm under pressure. Additionally, you will be responsible for translating our product into Swedish, using tools designed to simplify the translation process while also moderating others’ translations.

Requirements

Prior customer support experience in a fast-paced environment
Excellent communication skills in Swedish and English, both written and oral
A genuine passion for making customers happy
Ability to assess each customer’s issues effectively
Experience in dealing with difficult customers or clients
Strong analytical and problem-solving capabilities
Proficient in accurate record keeping
Ability to work well within a team
Capacity to work with minimal supervision
Strong prioritization and multitasking skills
Knowledge of Domains, SEO, and Analytics is a plus
Must be able to work remotely and full-time (at least 40 hours per week)

What We Offer

Convenience of working from home
A fun and collaborative international working environment
Opportunities for career advancement
Training and growth opportunities
Paid leave after one (1) year of tenure

If you are looking for a stable and long-term job, we invite you to submit your proposal along with a brief summary of your experience!

Employment Type: Contractor

Strikingly jobs

Bilingual Customer Support Specialist (Swedish-English) - Happiness Officer