IT Support Analyst - 5 days on site - Occasional Overtime

We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company.

Job Purpose

As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.

Experience

Microsoft Windows versions 10
Apple IOS installation, configuration and troubleshooting
Active Directory user and group administration
Audio Visual and video conference technologies and hardware
Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
Remote/Secure access & VPN solutions (particularly FortiClient)
WAN/LAN Technologies
Service Desk call logging software (Fresh Service)
Wi-Fi Technologies (specifically Meraki)
Desktop Imaging (Windows & Mac)
Email management/security (particularly Mimecast)
Microsoft Office 365 administration
Mobile Telephony (IOS and Android)
MDM - Intune

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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IT Support Analyst