Baralan USA, a leading provider of packaging solutions in the cosmetic industry, is seeking a Sales Support professional to join our dynamic team in Carson, California.

The purpose of the role is to perform all activities related to first-line customer and agent assistance, to manage the order entry and execution process with competence and punctuality, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction

Responsibilities:

Sales Managers in all pre-sales activities, including maintaining contact databases in the operational management system and managing sample requests.
manage all after-sales operational activities, starting from order entry and processing.
monitor the order portfolio of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessarily tying up available stock for too long; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
customers and potential agents promptly and accurately, collaborating with other departments to resolve issues and consistently promote customer satisfaction.
The generation of artworks for customized works requested by customers both during sampling and ordering phases.
return orders, manage data entry into the system, follow instructions received from the Sales Manager, and inform all involved departments accordingly.
carry out overdue customer follow-up procedures based on existing protocols.
manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, following instructions from the Sales Manager.
archive files on the network and emails in Outlook as per directives received from the Sales Manager.

Skills:

Teamwork
Results orientation
Innovative approach
Time and priority management
Precision and reliability
Flexibility
Communication
Listening
Proficiency in Management Systems

Baralan USA is committed to fostering diversity and inclusion in the workplace. We are an equal opportunity employer and strongly encourage applications from women, people of color, individuals with disabilities, members of the LGBTQ+ community, and veterans.

BARALAN jobs

Sales Support