Company Description

A Digital Strategy Manager is accountable for supervising and managing a team of Digital Strategists, overseeing the daily affairs of their clients’ needs in such things as: client meetings, app and file builds (including groups, tags, and rules), ongoing engagement strategy, design projects, and team communication. The Digital Strategy Manager’s focus is on client relations, implementations, engagement strategy, and managing their team. The role requires extensive benefits knowledge and project management background.

The Digital Strategy Manager works with the VP Operations (Enspire Product) and the Managers of the App Design, Localization, Creative Design, and Technology Teams to assure their Digital Strategy Team is accomplishing tasks and maintaining compliance. They are responsible for training new Digital Strategists, as well as assuring their team has extensive knowledge about the Enspire Platform and implementation processes.

The Digital Strategy Manager’s oversees and is ultimately responsible for the Digital Strategy Team’s workload, performance, quality, and growth for all custom branded employee engagement apps, ensuring that they drive client goals and initiatives using Empyrean’s Enspire product’s code free platform.

Essential Duties And Responsibilities

Manage a team of Digital Strategists (all levels)
Oversee the Digital Strategy Team’s implementations and maintenance of a client’s strategy, vision, and design solutions to set direction and align with executive leadership, including but not limited to:
- Engagement Strategy
- Analytics
- Quality Assurance of apps
- Client Retention
Strong knowledge of employee benefits
Ability to learn a proprietary code free platform to design custom branded, employee engagement apps for end users that drive client goals
Provide leadership on projects to have intuitive app concepts, employee engagement, and inspire innovative design/benefit thinking
Train and oversee Digital Strategists (all levels) on all aspects of an app including but not limited to implementation processes, new and ongoing app builds, open enrollment and new year seasons, and quality assurance processes
Interview Digital Strategy Team candidates and perform performance reviews
Manage internal escalations arising from clients
Integrate employee benefits and programs into digital initiatives
Maintain work portfolios and provide status updates and progress reports to Operations
Ensure the quality delivery of all services as per the client’s Statement of Work
Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures
Execute and update processes and templates in Asana provided by the VP of Operations, Enspire
Cooperate with cross-functional members of the team to ensure proper completion of work as it relates to the goals of the project or task at hand
Display initiative and flexibility in a fast-paced environment, working within set deadlines
Create and manage app updates and client new build projects assigned
Ensure the quality delivery of all client apps and engagement strategy
Ensure the appropriate integration between the App Design, Design, and Technology Teams, communicating design recommendations (to be shared with clients)
Escalate staffing shortages to the VP of Operations, Enspire
Manage client satisfaction in conjunction with the Implementation Manager and other Digital Strategist Teams

Nonessential Duties And Responsibilities

Participate in Business Development Activities, such as client demos and app page templates/experiences
Must maintain HIPAA certification

Required Skills And Abilities

Strong knowledge of employee benefits and able to interpret a client’s benefit guides and plans
Quality assurance efficiency with attention to detail
Team motivator and trainer with solid interpersonal communication skills
Excellent customer focus/service orientation; confidence to lead teams and client virtual meetings
Excellent written and verbal communication skills
Strong organizational skills
Apple software and MS Office suite skills
Continuous improvement and teamwork mindset
Successfully forge strong working relationships
Work collaboratively with multi-disciplinary teams including product managers and developers
Ability to switch gears, juggle multiple projects and work within tight deadlines
Proven ability to establish a build plan and able to manage to it in order to meet deadlines
Proactive in working and resolving conflicts among team members
Proficient in coaching others
People-first mindset
Be helpful/supportive/collaborative
Be self-motivated and able to work remote / independent
Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact
Be dedicated to continuous learning and proactive skill acquisition
Problem-solving mindset

Knowledge, Experience And/Or Education Requirements

Bachelor’s degree preferred but not required
Understanding of health and welfare benefits
Knowledge of project management tools, preferably Asana

Other Requirements

Ability to travel on as needed basis (up to 5%)
Must be available outside of core business hours on as needed basis, particularly during open enrollment season

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

Empyrean is an Equal Opportunity Employer: including disability and veterans

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Digital Strategy Manager