Description

Position Overview:

Metis Practice Solutions is a premier management services organization dedicated to supporting independent medical practices such as FocusHealth in the San Diego community. We foster a collaborative and innovative environment where you can make a significant impact on healthcare delivery and patient care.As an IT Support Technician at Metis Practice Solutions, your primary focus will be to provide Tier 1 and Tier 2 technical assistance to healthcare professionals in private practices and within Metis Practice Solutions. You'll be integral in maintaining and troubleshooting hardware and software, including practice management systems and Electronic Medical Records. By leveraging your technical expertise and excellent problem-solving skills, you'll ensure the smooth operation of our IT infrastructure, directly contributing to the provision of high-quality healthcare services. If you have experience with healthcare IT systems and thrive in a dynamic, fast-paced environment, we're eager to connect with you.

Key Responsibilities

Provide helpdesk support to healthcare professionals and administrative staff in private practices and Metis Practice Solutions
Troubleshoot hardware and software issues in a timely manner
Maintain and administer end-user workstations, servers, and associated technologies
Install, configure, and maintain healthcare-specific software
Assist in the maintenance of network security protocols
Generate and maintain documentation of procedures, configurations, and troubleshooting guides
Participate in after-hours and weekends support for routine and/or emergency maintenance.

Ideal Candidate

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum of 2 years' experience in an IT support role, healthcare industry experience is a plus
Familiarity with EMR software and other healthcare technologies, preferably EPIC
Strong knowledge of Windows operating systems and Microsoft Office Suite
Experience with Azure
Exceptional customer service and communication skills

Benefits

Heath, Dental, Vision, 401K, Short-term Disability, Long-term Disability
Paid Time Off, Sick Time

Annual Salary Range

$55,000 - $70,000

The provided compensation range mirrors Metis Practice Solutions' anticipated pay scale for this role. The ultimate pay rate and grade assigned to this position will hinge on a multitude of factors, encompassing an applicant's years of experience, distinct proficiencies, educational background, alignment with internal candidates in comparable roles, prevailing market conditions, specific position requirements, and the practices adopted by the employing company.

Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.

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