About Zenarate

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries.

We are seeking an experienced Customer Success Director to join our team. As an Customer Success Director, you will be driving our customer's strategy using Zenarate's product, leading upsell and cross sell initiatives, and driving increased revenue in renewals. You'll serve as an expert on how our customers can achieve their goals and engage with decision makers to showcase the best use cases for the expanded engagement with Zenarate's tools. This first in role position will work with a broad group of our customers, and requires great organization and prioritization skills while consistently focusing on revenue generating activities.

Requirements

The Position

Renew customer contracts at increased NRR and retain logos in your book of business
Uncover upsell and cross sell opportunities within accounts, and coordinate sales activities to close
Establish and Strengthen relationships with executive and decision maker levels
Create referenceable accounts and partner with marketing to showcase our success
Evangelize how our product can support KPI improvements across supported use cases
Understand our customer's use of our product inside and out to provide insights for improvement and new opportunities
Monitor and report on activities and outcomes from opportunities

The Skill Set

Bachelor's degree in Business, Marketing, or a related field
Proven experience in a Customer Success Director role including revenue expansion goals
Renewal and contract negotiation experience
Has managed Enterprise Accounts generating over $1M in manual revenue
Managed prior relationships with executive leadership within Enterprise level customers
SaaS sales or Account management experience preferred
Contact Center experience a plus

Annual base range: $160,000 - $179,000

Benefits

Zenarate is a company of people committed to:

Providing consistent, top-quality service
Delivering our software and services efficiently
Treating the Customer as we expect to be treated - putting the Customer first every day - and meaning it
Being leaders in innovation, quality, efficiency, and Customer satisfaction. Being knows for doing the little things and the big things well
Insisting on an inclusive environment where every single person is given the encouragement, support, and opportunity to be successful
Expecting and accepting from ourselves is nothing short of the best. Remembering that each of us makes the unassailable difference

Zenarate is a company of people who expect to:

Be treated fairly
Work hard in an environment absolutely committed to excellence and Customer satisfaction
Work with people who respect each other as important individuals
Have meaningful work to do and the education, equipment, and support to do it
Know what is required of them and be kept candidly informed of their performance and progress
Be judged individually by the quality and consistency of their effort, enthusiasm, honesty, and results
Be encouraged to offer suggestions and ideas with the understanding that each will be promptly

considered and responded to; be able to reasonably speak their minds.

Receive ample information about the company's plans, activities, and results. If these values resonate with you then we look forward to meeting you

If these values resonate with you then we look forward to meeting you. Here's what we have to offer you as a team member at Zenarate:

Competitive compensation
A full suite of benefits, including health, vision, dental, and retirement
A casual workplace that appreciates and respects each employee's ideas
Flexible work arrangements (75 - 100% Remote)

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Customer Success Director

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