City of London, London

£36,000 - £40,000 dependent on experience

Permanent, Full-Time

Sensical are looking for a Senior IT Support Specialist or Desktop Support Engineer to act as an internal 2nd / 3rd line escalation point within the Support Team.

This client-facing role would suit someone with previous Service Desk experience, ideally in an MSP environment.

Experience in AV technologies will be highly favourable.

Competencies

Experience of writing internal support documentation and client reports
Understanding of IT best practices and procedures (ITIL, Change Control)
Excellent organisation skills and ability to reprioritise in a fast-paced environment
Ability to take ownership, assess and troubleshoot incidents methodically
Comfortable with regular commute to Central London and Watford areas
Able to be part of an out of hours on call rota, one week in four
A passion for IT and a desire to learn new technologies
Professional attitude, able to work with stakeholders at all levels of an organisation
Customer service focus with desire to go above and beyond
Team player with the ability to perform well under pressure
Punctual, good attention to detail
Excellent written and verbal communication skills

Technical Skills

Advanced Knowledge Of Essential Technologies

Microsoft Desktop OS (Windows 10 & 11)
Active Directory (Users & Computers, GPO)
Entra ID & MS 365 applications
WSUS, EndPoint Manager (InTune)
UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco)
AV (DSP, DANTE, Room Systems)

Intermediate Knowledge Of

Virtualization (Citrix, ESXi and Hyper V),
Deployment Services (WDS, SCCM)
IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs)
Mac Desktop OS
Mobile Devices (iOS, Android)
Microsoft Server OS (2016/2019/2022)
Structured Cabling (Patching, Cable Tracing, IDC)
Backup Technology (Veeam)
Storage systems (SAN)
Scripting (PowerShell, Python)

Desirable Qualifications

Microsoft Certified Associate (Microsoft Certified Associate - AZ801, AZ305 )
Network+ or CCNA

The Role

The role will assist with delivering excellent support services to all our customers. Candidates will need to have a proven passion for IT support and technology, coupled with a professional customer service approach.

This is an opportunity to join a small and growing company, gain exposure to a wide range of technologies and progress a successful career in IT support and consultancy.

The role is based at our London office with regular days at our client sites in London and Watford, with one day working remotely.

Incident Management - 1st / 2nd Line Support (90%)

Triage of all Incidents and Service Requests logged for urgency and priority
Resolving or escalating tickets within agreed SLTs
Updating tickets within service desk software
Delivering remote and on-site customer support
Desktop patching and maintenance tasks
On site client support in London and Watford (as part of rota)
Remote support from Sensical London office
On call support (as part of team rota)

Project Work (10%)

Supporting the Delivery of all projects

Other Responsibilities

Being an escalation point for other Service Desk team members
Becoming a champion of knowledge for specific technologies within the team

The Company

Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider based in the City of London. Our customers are small and medium sized organisations (SMEs) in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average. We are a friendly, close-knit, and supportive team of professionals.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.

Compensation And Benefits

We work hard to make Sensical a great place to work! Here’s what we offer:

Annual bonus
Pension scheme (up to 4% match)
Additional day off on your birthday
Regular Staff Events
Discount Scheme with Perkbox
Training and relevant ongoing certification
Employee Assistance Program with Health Assured
AXA Private Health Insurance including Dental, Optical, and Mental Health
Enhanced Sick Pay
Office Refreshments
Season Ticket Loan
Cycle to Work scheme
Bring Your Own Device allowance

Sensical Services Ltd jobs

IT Desktop Support Engineer