About Us

Patmos is a growing company that was formed from the merger of a few other successful companies. We have a vision to offer an alternative to the hyperscalers and big tech which is focused on great customer service and the principle that your voice should be heard. We do business in a fair and transparent way for the good of all and are looking forward to serving you.

The Opportunity

We are currently seeking a Data Center Support Technician to enhance our dynamic team. You will be directly responsible for the execution of our crucial tech operations. Your role will be crucial in diagnosing and troubleshooting issues relating to servers, and network connections, and maintaining the safety and integrity of our data center.

Job Responsibilities

Monitor all business-critical systems and escalate issues accordingly.
Operate and maintain data center infrastructure as per predefined protocols.
Gather necessary data for issue replication, problem determination, and/or escalation administration.
Perform installation, maintenance, and troubleshooting tasks for server hardware and network devices.
Ability to troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.
Act as the first point of contact for network issues, implementing effective solutions.
Update and maintain accurate data center logs and documentation.
Collaborate with team members to ensure the overall security and reliability of our data center environment.
Answer phone calls, live chats, and emails from clients requesting technical assistance and support.

Desired Qualifications

Experience in the hosting industry or cloud service providers preferred, but not required. Non-work-related personal experience will be considered in the interview process.
Strong understanding of data centers, servers, networking, and virtualization technologies.
Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or cloud service providers.
Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies.
Understanding of networking technologies such as firewalls, TCP, DNS, DHCP, and SSL.
Understanding of most basic system administration tools and procedures, for example, BASH, MYSQL, IIS, Apache, Plesk, cPanel, and web control panels, and ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases)
Experience racking, stacking, and administrating Linux and Windows-based systems.
Working knowledge of backup system concepts and operations preferred
Ability to locate, review, and interpret server error and audit logs.
Proven experience with systems diagnostics and troubleshooting.
Excellent problem-solving and technical communication skills.
Certifications such as CompTIA Network+, Microsoft Certified: Azure Data Engineer Associate, or similar
Experience with cloud platforms like Amazon AWS, Google Cloud, or Microsoft Azure.
Working knowledge of Linux/Unix systems usage.
Ability to handle physically strenuous tasks, including lifting heavy equipment.
Flexibility to work in shifts, as data center operations run round the clock.
Expertise in one or more of the following: Java, javascript, Perl, Python, HTML, HTML5, XML, PHP

Benefits

401k match
Health, Dental & Vision insurance

We are looking to bring our Data Center Support Technician on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culture. If you are ready to join a tight-knit, collaborative team that is passionate about the mission of Patmos we encourage you to apply.

Patmos is an equal-opportunity employer.

We look forward to meeting our future Data Center Support Technician.

The Patmos Team

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Data Center Support Technician