1. At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, with the following activities:

a. Creating and maintaining requirement management plan

b. Assessment of analysis scope and tasks

c. Planning business analysis tasks

d. Facilitating joint application design (JAD) and/or collaborative design sessions

e. Elicitation, definitions and documentation of various business, user, and system requirements

f. Analysis for business process improvement, application design and workflow automation

g. Modeling and documenting new functional requirements; use case development.

h. Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers

i. Work closely with the ServiceNow implementation vendor team

2. At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (Client may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process)

a. Business requirements, business rules, and business process model

b. Use cases, functional requirements and/or functional specifications

c. Non-functional requirements

d. Stakeholder requests

e. Procurement documentation

f. Transition plans and/or implementation requirements

g. Traceability matrices

3. At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non-functional requirements, design specifications and provide full traceability for projects.

Desirable Technical Qualifications

1. Experience as a Business Analyst with the State or Federal government.

2. Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:

a. Incident Management

b. Change Management

c. Problem Management

d. Configuration Management

e. Hardware Asset Management

f. Software Asset Management

g. Cloud SaaS Cost Management

h. Request Management – Service Catalog

i. End User Experience

j. Service Portfolio

k. Asset Discovery

l. Service Level Management

3. IIBA Certified Business Analysis Professional (CBAP or CCBA). Client may request a copy of Certification.

4. Experience in Agile project management methodology or Scaled Agile Framework.

5. Experience in the ITIL Framework.

6. Bachelor degree in Computer Science, Computer Engineering, Management Information Systems or related fields from an accredited or government-sanctioned college/university.

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