As the global association of investment professionals, CFA Institute sets the standard for professional excellence and credentials. We champion ethical behavior in investment markets and serve as the leading source of learning and research for the investment industry. We believe in fostering an environment where investors’ interests come first, markets function at their best, and economies grow. Spanning nearly 200,000 charterholders worldwide across 160 markets, CFA Institute has 10 offices and 160 local societies. Find us at CFA Institute or follow us on LinkedIn and X at @CFAInstitute.

At CFA Institute, we care about our employees’ mental, physical, social, and financial well-being. That’s why we are committed to providing a comprehensive, competitive benefits package that offers flexibility to make choices that meet their needs:

Health & Well-being benefits that are amongst the best in the industry with full comprehensive Medical, Dental, and Vision for employees and their family members
Comprehensive Leave and Time Off plans
A focus on Financial Well-being means that we stack our retirement benefits against the most competitive standards.
Flexible work arrangements
Wellness, Education, and Employee Assistance Benefits

Job Description Summary:

Are you passionate about leveraging data to enhance customer experiences? Do you thrive in a role where your insights can directly shape strategic decisions and drive growth? We’re looking for a talented Data Scientist to join our team and play a key role in improving the experiences of over 200,000 CFA Institute members and volunteers globally.

In this critical role, you’ll collaborate with internal teams in particular our Member & Society Relations division to understand needs and behaviours, develop measurement frameworks, analyze customer data, and deliver actionable insights that impact everything from member engagement to the effectiveness of our global network of societies.

This position reports into Director, Enterprise Data Analytics. We offer flexibility in location whether you based in London, UK or located near Charlottesville, VA with remote working possibilities.

Job Description:

What You’ll Do:

Analyze complex customer data and distill it into actionable insights to improve the member and volunteer experience.
Develop data models and predictive analytics to forecast key metrics and identify important customer segments.
Create interactive dashboards and visualizations that make data accessible and actionable for stakeholders.
Initiate studies and propose hypotheses for increasing value received by members
Automate repeated analysis and data sets, helping streamline the way data is managed and shared across teams.
Conduct correlation and regression analyses to deepen understanding of customer behaviours and feedback.
Synthesize data from surveys, social media, call centers, and other sources to present comprehensive views of our members’ perceptions.
Collaborate with IT and Finance teams to create data products and correlate customer insights with financial data for strategic investment decisions.

What We’re Looking For:

Master’s degree in Statistics, Mathematics, or a related field preferred
Substantial experience working with customer data.
Strong experience in data mining, predictive modelling (including regression and time series analysis), and deep learning algorithms.
Proficiency with BI tools such as Tableau, along with experience in R, Python, and data manipulation.
A talent for turning raw data into clear, compelling reports and presentations.
Experience working cross-functionally with IT and finance teams, and the agility to juggle multiple ongoing projects.
Ability to deliver quick wins while working toward long-term strategic goals.

This is a unique opportunity to be part of a mission-driven organization where your work will directly influence decision-making and shape the experience of our members and volunteers worldwide. You’ll help design innovative data products, and be part of a collaborative, forward-thinking team.

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

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We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to humanresources@cfainstitute.org noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.

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