Job Title: Systems Support Specialist

Department: Information Systems

Supervisors: Senior Director of Information Systems

Licensing Required: N/A

Pay Rate: $18-20/hr

Job Description

The Systems Support Specialist is responsible for supporting and maintaining the IT, Projection, Sound, and AV systems for cinemas (including, but not limited to Point-of-Sale equipment, network equipment, projection equipment, and associated databases, servers, computers, VoIP, digital signage, TVs, monitors and kiosks), working with a team of local theater specialists and cinema managers.

The position provides analysis and diagnostics for troubleshooting system/equipment failures, works with Corporate IT to maintain the Technology standards and its established goals, and reviews maintenance activities at the theaters to keep all aspects of technology in good working order. The role requires a personable and focused individual who can collaborate as part of a team, while also being resourceful enough to perform their own research to solve problems.

Job Duties

Collaborates and receives direction from technology leaders to support theater and technology infrastructure and ensure IT systems, Networks and Telecom services are following established methodology and quality standards.
Provides remote, and on-site, subject matter expertise to theater Management team, and Operations management in the diagnosis and resolution of critical hardware and software issues e.g., with projectors and Point of Sale solutions.
Maintain an extensive understanding of the cinema industry’s business operation to support our theaters and maintain our POS software effectively and efficiently.
Manages and oversees database for both film and F&B catalogue and coordinates with technology, operational, and marketing leaders on design, implementation, and maintenance of product, pricing, and inventory specifics for each.
Performs periodic maintenance on cinema POS Systems, projection equipment, digital signage, sound systems, and servers.
Conducts installation, deployment and upgrade of software, hardware, AV, and network facilities.
Provides basic training to theater managers or new technicians to facilitate trouble shooting and maintenance.
Completes all requests for reports, information, administrative tasks for the department and/or company.
Other duties assigned by the company as needed.

Education And/Or Experience

Bachelor of Science in a computer/technology-related field preferred or equivalent relevant experience.
Familiarity with Point of Sales software (specifically Vista) is a plus and 2+ years of projection experience preferred.
Experience in networking, Windows & Microsoft Office Suite Support, and hardware installation.
Experience in trouble shooting network issues, network testing, tracing, and installing network cables, etc. and high-level ability to test, troubleshoot, service, and repair equipment.
Minimum of 2 years' experience in technical support for a mid-size organization with a technical degree

Skills

Effective written and verbal communication skills
Detail-oriented and ability to follow established protocols and processes.
Ability to write basic queries using Microsoft SQL Server, relational databases, and T-SQL.
Network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills, knowledge of basic networking principles including wireless.
Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and enjoys a sense of pride in their accomplishments.
Service-oriented disposition with willingness to go the ‘extra mile’ to connect and coordinate with internal experts and third-party vendors to help with the remediation of the issue for end-use

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System Support Specialist