As an HCM Systems Specialist, you will be the key point of contact for our clients, offering expert guidance on their Human Capital Management systems and technologies. Your role will involve working closely with clients to understand their unique payroll needs, providing technical support, and assisting with system configurations and enhancements to make our clients’ experience as effortless as possible. By leveraging your knowledge of payroll, HCM system functionality, and industry best practices, you will play a vital role in helping our clients maximize the potential of their HR technology investments and achieve their business objectives. Collaborate with our clients’ and their chosen HCM vendor to recommend customizations and best practices within the HCM system, aligning with clients' payroll processes and organizational structure while considering unique requirements.

• Build and maintain strong client relationships, acting as a trusted advisor and understanding clients' payroll-related needs.

• Collaborate with our clients’ and their chosen HCM vendor to facilitate and execute on a seamless data migration from legacy systems to the new HCM platform.

• Serve as an extension of our clients by absorbing client-facing tasks, included but not limited to, workbooks, system configurations, and gathering demographic data.

• Collaborate internally with our Sales, HR, and Managed Services teams to ensure successful project outcomes, and identify potential needs.

• Identify opportunities for process improvement, such as optimizing system workflows and system automations to improve efficiency and user experience.

• Perform audits and testing of the HCM system to identify and resolve issues before payroll go-live, ensuring a smooth transition for

clients.

• Drive projects to completion, ensuring successful go-live dates are met.

• Keep project plans up to date, including timelines, due-dates, and notes.

• Act as the primary point of contact during post go-live for end-users, providing technical support and resolving issues.

• Other duties as assigned.

Bachelor's degree in human resources or related field and/or equivalent experience.

• Working knowledge of HCM principles, practices, and procedures.

• Experience in HCM Systems such as (but not limited to) Paylocity, UKG and/or Paycor is required.

• UKG Service Delivery Partner certification preferred.

• Payroll processing experience is required.

• Payroll implementation experience is preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to manage multiple projects at once and meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

• Meet or exceed team KPI’s such as:

o 4-hour response time

o Providing World Class Service- attainting a monthly average of 4 stars on quality inspections

o Close 80% of projects within 30 days.

• Proficient with Microsoft Office Suite or related software

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HCM Systems Specialist-Payroll